Customer Service & Operations Coordinator
Manchester City Centre | £NMW
Full-Time | Office Based
A exciting opportunity has arisen to join a growing family‑run fashion brand based in Manchester city centre.
Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close‑knit e‑commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast‑paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day‑to‑day operations across the business.
Responsibilities
- Managing customer enquiries across email, telephone and social media platforms
- Handling returns, refunds and exchanges efficiently
- Monitoring deliveries and resolving courier‑related issues
- Supporting warehouse operations including picking, packing and stock handling
- Assisting with order management and general operational tasks
About You
- Previous customer service experience is preferred
- Strong communication skills with a personable and professional approach
- Excellent attention to detail and organisational skills
- A positive, team‑oriented attitude with a hands‑on approach
- Comfortable working within a fast‑paced e‑commerce environment
What's on Offer
- Opportunity to join an established and growing fashion brand
- Friendly, supportive and collaborative team environment
- Varied role with exposure across multiple areas of the business
- Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Zachary Daniels”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435986530__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=19285” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Manchester” } } }Customer Service & Operations Coordinator
Manchester City Centre | £NMW
Full-Time | Office Based
A exciting opportunity has arisen to join a growing family‑run fashion brand based in Manchester city centre.
Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close‑knit e‑commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast‑paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day‑to‑day operations across the business.
Responsibilities
- Managing customer enquiries across email, telephone and social media platforms
- Handling returns, refunds and exchanges efficiently
- Monitoring deliveries and resolving courier‑related issues
- Supporting warehouse operations including picking, packing and stock handling
- Assisting with order management and general operational tasks
About You
- Previous customer service experience is preferred
- Strong communication skills with a personable and professional approach
- Excellent attention to detail and organisational skills
- A positive, team‑oriented attitude with a hands‑on approach
- Comfortable working within a fast‑paced e‑commerce environment
What’s on Offer
- Opportunity to join an established and growing fashion brand
- Friendly, supportive and collaborative team environment
- Varied role with exposure across multiple areas of the business
- Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we’d love to hear from you.
#J-18808-Ljbffr…