Job Advert
Falkirk Council is seeking a motivated and customer-focused Customer and Business Support Assistant to join our Communities, Innovation & Housing (CIH) admin team. This role is ideal for someone who enjoys working in a busy, varied environment and is committed to delivering an excellent standard of service to both internal and external customers.
About the Role
As a Customer and Business Support Assistant, you will play an essential part in providing high‑quality front-line and business support services across CIH. You’ll handle a wide range of administrative and customer-focused tasks, ensuring that enquiries and activities are completed efficiently, accurately, and in line with established procedures.
What You Will Do
- Deliver consistent, responsive, and high‑quality customer and business support via phone, email, face‑to‑face, online systems, and written correspondence.
- Carry out clerical and administrative duties in line with policies, working practices, and regulatory requirements.
- Support colleagues across different Council Services to ensure coordinated and effective service delivery.
- Contribute to the development and improvement of systems, procedures, and processes.
- Interpret a wide range of information and determine appropriate actions, escalating issues where needed.
- Maintain confidentiality at all times and ensure compliance with all relevant legislation and council policies.
- Promote equality, wellbeing, and fairness in all interactions.
About You
We’re looking for someone who brings enthusiasm, accuracy, and a strong customer‑service approach. You will ideally have:
Essential
- Excellent literacy and numeracy skills
- SVQ Level 2 in Business Administration or equivalent
- Experience in office administration
- Ability to work effectively as part of a team
- Strong communication skills (written and verbal)
- Good working knowledge of Microsoft Office applications
- Ability to plan and organise your own workload and meet deadlines
- Understanding of data protection requirements
- Commitment to Falkirk Council’s core values: Responsive, Innovative, Trusted, Ambitious
Desirable
- Analytical skills
- Experience working in the public sector or a political environment
Why Join Us?
At Falkirk Council, we believe in supporting and investing in our people. You’ll join a forward‑thinking organisation committed to modern ways of working, continuous improvement, and delivering meaningful services to our communities.
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Job Advert
Falkirk Council is seeking a motivated and customer-focused Customer and Business Support Assistant to join our Communities, Innovation & Housing (CIH) admin team. This role is ideal for someone who enjoys working in a busy, varied environment and is committed to delivering an excellent standard of service to both internal and external customers.
About the Role
As a Customer and Business Support Assistant, you will play an essential part in providing high‑quality front-line and business support services across CIH. You’ll handle a wide range of administrative and customer-focused tasks, ensuring that enquiries and activities are completed efficiently, accurately, and in line with established procedures.
What You Will Do
- Deliver consistent, responsive, and high‑quality customer and business support via phone, email, face‑to‑face, online systems, and written correspondence.
- Carry out clerical and administrative duties in line with policies, working practices, and regulatory requirements.
- Support colleagues across different Council Services to ensure coordinated and effective service delivery.
- Contribute to the development and improvement of systems, procedures, and processes.
- Interpret a wide range of information and determine appropriate actions, escalating issues where needed.
- Maintain confidentiality at all times and ensure compliance with all relevant legislation and council policies.
- Promote equality, wellbeing, and fairness in all interactions.
About You
We’re looking for someone who brings enthusiasm, accuracy, and a strong customer‑service approach. You will ideally have:
Essential
- Excellent literacy and numeracy skills
- SVQ Level 2 in Business Administration or equivalent
- Experience in office administration
- Ability to work effectively as part of a team
- Strong communication skills (written and verbal)
- Good working knowledge of Microsoft Office applications
- Ability to plan and organise your own workload and meet deadlines
- Understanding of data protection requirements
- Commitment to Falkirk Council’s core values: Responsive, Innovative, Trusted, Ambitious
Desirable
- Analytical skills
- Experience working in the public sector or a political environment
Why Join Us?
At Falkirk Council, we believe in supporting and investing in our people. You’ll join a forward‑thinking organisation committed to modern ways of working, continuous improvement, and delivering meaningful services to our communities.
…