About the Role
An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team. You will be responsible for driving success across our highest opportunity accounts, acting as a trusted advisor to ensure customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
Responsibilities
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions.
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success.
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices.
- Advocate for customers internally, influencing product development based on industry trends and customer feedback.
- Contribute to the development of industry-specific playbooks, collateral, and case studies.
Qualifications
- 10+ years of total work experience, with at least 5 years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization.
- Professional fluency in French and English.
- Strong ability to build executive relationships and drive business value for Enterprise customers.
- Background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies.
- Persuasion and presentation skills, with the ability to communicate up and down an organization.
- Ability to actively listen, understand customer pain points, and take action.
- Thrives in a fast-paced, dynamic environment.
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries.
Benefits
- Equity with high growth potential, and a competitive salary.
- Flexible working arrangements, encouraging a blend of remote and local office work.
- Access to professional and personal training and development opportunities, including hackathons, workshops, and lunch & learns.
- Wellbeing initiatives such as subsidised fitness programs, EAP services, and a generous parental leave policy.
- Quarterly celebrations and team events.
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Inclusion Commitment
We’re committed to building inclusive teams and cultivating a sense of belonging, so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
#J-18808-Ljbffr”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “black.ai”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435639919__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }About the Role
An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team. You will be responsible for driving success across our highest opportunity accounts, acting as a trusted advisor to ensure customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
Responsibilities
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions.
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success.
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices.
- Advocate for customers internally, influencing product development based on industry trends and customer feedback.
- Contribute to the development of industry-specific playbooks, collateral, and case studies.
Qualifications
- 10+ years of total work experience, with at least 5 years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization.
- Professional fluency in French and English.
- Strong ability to build executive relationships and drive business value for Enterprise customers.
- Background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies.
- Persuasion and presentation skills, with the ability to communicate up and down an organization.
- Ability to actively listen, understand customer pain points, and take action.
- Thrives in a fast-paced, dynamic environment.
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries.
Benefits
- Equity with high growth potential, and a competitive salary.
- Flexible working arrangements, encouraging a blend of remote and local office work.
- Access to professional and personal training and development opportunities, including hackathons, workshops, and lunch & learns.
- Wellbeing initiatives such as subsidised fitness programs, EAP services, and a generous parental leave policy.
- Quarterly celebrations and team events.
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Inclusion Commitment
We’re committed to building inclusive teams and cultivating a sense of belonging, so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
#J-18808-Ljbffr…