Whatnot is a livestream shopping platform that helps creators turn passion into business. The Commerce Strategy & Operations team drives business decisions across the marketplace ecosystem. The role focuses on post‑purchase operations to improve quality, speed, and scalability.
Role
- Set and drive the strategy for post‑purchase operations, partnering with product, engineering, and operations to deliver scalable, high‑quality experiences.
- Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
- Lead complex, cross‑functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
- Design and implement scalable processes, systems, and operating models that support growth and evolving user needs.
- Serve as a strategic thought partner to senior leaders, providing data‑driven recommendations and tradeoffs to inform decision‑making.
- Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience.
You
- 8–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, operations).
- Proven experience developing and executing strategies that drive scalable, high‑quality operations in ambiguous, fast‑paced environments.
- Strong analytical judgment, ability to synthesize quantitative and qualitative insights into clear recommendations and decisions.
- Demonstrated success leading large, cross‑functional initiatives from concept through execution.
- Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long‑term growth.
- Excellent communication and stakeholder management skills, with the ability to influence across product, engineering, operations, and senior leadership.
- Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus.
- Fluent in French and English.
Benefits
- Generous holiday and time off policy.
- Health insurance options including medical, dental, vision.
- Work‑from‑home support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance for wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement: 401(k) offering for traditional and Roth accounts in the US with employer match up to 4% of base salary; pension plans internationally.
- Monthly allowance to dog‑food the app.
- Parental leave: 16 weeks of paid parental leave plus one month gradual return to work; company leave allowances run concurrently with country leave requirements.
Equality and Opportunity
Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Our work is better and our culture improved when we support and respect the different skills and experiences represented within our workforce.
Compensation Range: £149,000 – £210,000.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Whatnot”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434444935__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Whatnot is a livestream shopping platform that helps creators turn passion into business. The Commerce Strategy & Operations team drives business decisions across the marketplace ecosystem. The role focuses on post‑purchase operations to improve quality, speed, and scalability.
Role
- Set and drive the strategy for post‑purchase operations, partnering with product, engineering, and operations to deliver scalable, high‑quality experiences.
- Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
- Lead complex, cross‑functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
- Design and implement scalable processes, systems, and operating models that support growth and evolving user needs.
- Serve as a strategic thought partner to senior leaders, providing data‑driven recommendations and tradeoffs to inform decision‑making.
- Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience.
You
- 8–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, operations).
- Proven experience developing and executing strategies that drive scalable, high‑quality operations in ambiguous, fast‑paced environments.
- Strong analytical judgment, ability to synthesize quantitative and qualitative insights into clear recommendations and decisions.
- Demonstrated success leading large, cross‑functional initiatives from concept through execution.
- Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long‑term growth.
- Excellent communication and stakeholder management skills, with the ability to influence across product, engineering, operations, and senior leadership.
- Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus.
- Fluent in French and English.
Benefits
- Generous holiday and time off policy.
- Health insurance options including medical, dental, vision.
- Work‑from‑home support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance for wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement: 401(k) offering for traditional and Roth accounts in the US with employer match up to 4% of base salary; pension plans internationally.
- Monthly allowance to dog‑food the app.
- Parental leave: 16 weeks of paid parental leave plus one month gradual return to work; company leave allowances run concurrently with country leave requirements.
Equality and Opportunity
Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Our work is better and our culture improved when we support and respect the different skills and experiences represented within our workforce.
Compensation Range: £149,000 – £210,000.
#J-18808-Ljbffr…