{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Financial Assistance Customer Strategy and Analytics Lead (Collections)”, “description”: “
Requirements
- Proven experience in Collections, Recoveries, Credit Risk, or Financial Assistance within a UK retail banking environment
- Experience in managing large, complex datasets and developing analytical or predictive models
- Deep understanding of the Customers in Financial Difficulty (CiFD) journey, including pre-arrears, forbearance, default, and recovery processes
- Experience using a Data Visualisation tool
- Data Proficiency: Ability to translate data into meaningful reports with high attention to detail
- Strategic Thinking: Experience in designing and implementing end-to-end strategies and segmentation design
- Communication: Excellent stakeholder management skills with the ability to influence senior decision-makers
- Regulatory Knowledge: Strong familiarity with FCA expectations regarding Collections, Recoveries, and Consumer Duty
What the job involves
- Reporting to: Head of Customer Strategy
- Working Hours: You will work a 37.5 hour week, Monday – Friday, between the hours of 9am – 5:30pm
- Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home
- The Strategy & Analytics Lead is responsible for the end-to-end design, implementation, and optimisation of customer strategies across the Customer in Financial Difficulty (CiFD) life cycle
- This role combines technical analysis with strategy development to ensure customer treatments are effective, compliant, and deliver fair outcomes in line with Consumer Duty and the Bank’s risk appetite
- Strategy Development & Ownership: Own and develop end-to-end collections strategies, including drafting and maintaining 1LOD policies and procedures to meet evolving business needs
- Analytical Skills: Design, develop, and manage models and customer segmentation frameworks to enable differentiated, insight-led treatment strategies
- Strategy & Portfolio Monitoring: Deliver high-quality portfolio insights (e.g., roll rates, cure rates), identifying trends, risks, and macroeconomic patterns to inform proactive strategy enhancements
- Regulatory Compliance: Ensure all strategies, policies, and analytical models comply with FCA regulatory expectations, Model Risk Management frameworks, and Consumer Duty requirements
- Continuous Improvement: Conduct gap analyses and process reviews to identify areas for improvement, championing a culture of continuous enhancement in customer treatments
- Stakeholder Management: Translate complex analytical outputs and data into clear, actionable recommendations for senior stakeholders and decision forums
Company: Deepstreamtech
Location: Cardiff
Job Description:
Requirements
- Proven experience in Collections, Recoveries, Credit Risk, or Financial Assistance within a UK retail banking environment
- Experience in managing large, complex datasets and developing analytical or predictive models
- Deep understanding of the Customers in Financial Difficulty (CiFD) journey, including pre-arrears, forbearance, default, and recovery processes
- Experience using a Data Visualisation tool
- Data Proficiency: Ability to translate data into meaningful reports with high attention to detail
- Strategic Thinking: Experience in designing and implementing end-to-end strategies and segmentation design
- Communication: Excellent stakeholder management skills with the ability to influence senior decision-makers
- Regulatory Knowledge: Strong familiarity with FCA expectations regarding Collections, Recoveries, and Consumer Duty
What the job involves
- Reporting to: Head of Customer Strategy
- Working Hours: You will work a 37.5 hour week, Monday – Friday, between the hours of 9am – 5:30pm
- Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home
- The Strategy & Analytics Lead is responsible for the end-to-end design, implementation, and optimisation of customer strategies across the Customer in Financial Difficulty (CiFD) life cycle
- This role combines technical analysis with strategy development to ensure customer treatments are effective, compliant, and deliver fair outcomes in line with Consumer Duty and the Bank’s risk appetite
- Strategy Development & Ownership: Own and develop end-to-end collections strategies, including drafting and maintaining 1LOD policies and procedures to meet evolving business needs
- Analytical Skills: Design, develop, and manage models and customer segmentation frameworks to enable differentiated, insight-led treatment strategies
- Strategy & Portfolio Monitoring: Deliver high-quality portfolio insights (e.g., roll rates, cure rates), identifying trends, risks, and macroeconomic patterns to inform proactive strategy enhancements
- Regulatory Compliance: Ensure all strategies, policies, and analytical models comply with FCA regulatory expectations, Model Risk Management frameworks, and Consumer Duty requirements
- Continuous Improvement: Conduct gap analyses and process reviews to identify areas for improvement, championing a culture of continuous enhancement in customer treatments
- Stakeholder Management: Translate complex analytical outputs and data into clear, actionable recommendations for senior stakeholders and decision forums
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Posted: May 20th, 2026