{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Support Officer”, “description”: “
Requirements
- Previous experience in a customer service, support, or related role
- Excellent communication skills in English (additional European languages are a plus)
- Transport and Logistics experience is a must
- Strong organisational and multitasking skills, you can handle several requests smoothly
- A proactive learner who enjoys understanding new systems and processes
- Comfortable in a fast-paced, scale-up environment
- Tech-savvy and interested in working with software products
What the job involves
- As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo
- You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform
- Translate technical or complex issues into clear, customer-friendly explanations
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
- Act as the voice of the customer, share feedback and insights with internal teams to help improve our product
- Continuously build your product knowledge to become a trusted expert in our TMS platform
- Identify recurring issues or misunderstandings and help us improve the overall product experience
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system
Company: Deepstreamtech
Location: London
Job Description:
Requirements
- Previous experience in a customer service, support, or related role
- Excellent communication skills in English (additional European languages are a plus)
- Transport and Logistics experience is a must
- Strong organisational and multitasking skills, you can handle several requests smoothly
- A proactive learner who enjoys understanding new systems and processes
- Comfortable in a fast-paced, scale-up environment
- Tech-savvy and interested in working with software products
What the job involves
- As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo
- You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform
- Translate technical or complex issues into clear, customer-friendly explanations
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
- Act as the voice of the customer, share feedback and insights with internal teams to help improve our product
- Continuously build your product knowledge to become a trusted expert in our TMS platform
- Identify recurring issues or misunderstandings and help us improve the overall product experience
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system
#J-18808-Ljbffr…
Posted: May 19th, 2026