Customer Support Specialist (DataCosmos)

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Requirements

A strong customer-first mindset and clear communication style
The ability to understand technical products and explain them simply
Ability to manage issues and work with ticketing systems
Interest or knowledge in geospatial data, satellite imagery, or data platforms
A proactive approach, with a focus on solving problems and improving processes
The ability to stay organised and effective when handling multiple requests

What the job involves

At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact
The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products
Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action
Supporting customers with platform and data‑related queries as first‑line (L1) support
Onboarding new users and helping them use our platform and imagery effectively
Troubleshooting issues and escalating to technical teams where needed
Managing support tickets and keeping customers updated on progress
Working closely with engineering teams to resolve more complex issues
Identifying recurring problems and contributing to improvements

#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Deepstreamtech”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435988852__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=559” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Oxford” } } }

Company: Deepstreamtech

Apply for the Customer Support Specialist (DataCosmos)

Location: Oxford

Job Description:

Requirements

A strong customer-first mindset and clear communication style
The ability to understand technical products and explain them simply
Ability to manage issues and work with ticketing systems
Interest or knowledge in geospatial data, satellite imagery, or data platforms
A proactive approach, with a focus on solving problems and improving processes
The ability to stay organised and effective when handling multiple requests

What the job involves

At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact
The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products
Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action
Supporting customers with platform and data‑related queries as first‑line (L1) support
Onboarding new users and helping them use our platform and imagery effectively
Troubleshooting issues and escalating to technical teams where needed
Managing support tickets and keeping customers updated on progress
Working closely with engineering teams to resolve more complex issues
Identifying recurring problems and contributing to improvements

#J-18808-Ljbffr…

Posted: May 19th, 2026