Join OneStock: Let’s shape the future of retail together!
The Context
A French software vendor and European leader, OneStock develops a business-critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance.
Impact in Figures
$3 billion in orders orchestrated annually.
10,000 points of sale connected (Dune London, Jigsaw, Hobbs…).
Presence in 5 countries, with active expansion in the United States.
Our Work Culture
At OneStock, we prioritize efficiency and clarity. Our 150+ employees operate according to three principles:
Agility: Short decision cycles to stay at the forefront of Retail Tech.
Kindness: A healthy work environment where mutual aid is the norm.
Excellence: High technical and functional standards to meet the needs of prestigious international clients.
Your Future Challenge: Customer Success Manager (CSM)
Within the Customer Success team, you ensure our customers' satisfaction and success in using our software. Your role is central: being the "voice of the customer" within OneStock, coordinating with all internal departments to drive adoption, loyalty, and growth.
Your missions, if you accept them:
Support & Adoption: Guide customers in the use of the platform, conducting demos of new modules and features to ensure full software adoption.
Customer Loyalty: Build long-term relationships through regular strategic meetings and travel to meet customers on-site.
Growth & Expansion: Identify new needs and business opportunities (upsell/cross-sell), draft SOWs and estimates, and lead proactive contract renewals.
Advocacy & Feedback: Collect feedback for Product/R&D teams and partner with Marketing to share success stories and client testimonials.
Operational Excellence: Monitor customer requests, keep CRM data up to date, and contribute to the continuous improvement of CSM tools and processes.
What we are looking for:
Education & Experience: 3-4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus.
Technical Expertise: Proficiency in CRM tools, capability to perform technical product demos, and ease in coordinating with Product/Development teams.
Soft Skills: Proactive, excellent communication and organizational skills, and a strong ability to work effectively with diverse teams.
Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus.
Location: Readiness to commute to our London office.
Why join us?
Human-sized structure: Your expertise has a direct and visible impact on the final product.
Freedom & Balance: Remote work, flexible hours, and transparent communication.
Team Life: Sports, yoga, afterworks… all within a healthy and supportive atmosphere.
What we offer:
Salary Package: Fixed salary plus bonuses based on collective and individual objectives.
Benefits & Flexibility: Generous remote work policy, flexible paid leave.
Ergonomic Equipment: PC, dual monitors, mouse, headset… everything you need to work comfortably.
Professional Development: An HR team dedicated to the growth and well-being of all OneStockers.
An inclusive corporate culture that values diversity and encourages every talent to thrive.
Join OneStock: Let’s shape the future of retail together!
The Context
A French software vendor and European leader, OneStock develops a business-critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance.
Impact in Figures
$3 billion in orders orchestrated annually.
10,000 points of sale connected (Dune London, Jigsaw, Hobbs…).
Presence in 5 countries, with active expansion in the United States.
Our Work Culture
At OneStock, we prioritize efficiency and clarity. Our 150+ employees operate according to three principles:
Agility: Short decision cycles to stay at the forefront of Retail Tech.
Kindness: A healthy work environment where mutual aid is the norm.
Excellence: High technical and functional standards to meet the needs of prestigious international clients.
Your Future Challenge: Customer Success Manager (CSM)
Within the Customer Success team, you ensure our customers’ satisfaction and success in using our software. Your role is central: being the “voice of the customer” within OneStock, coordinating with all internal departments to drive adoption, loyalty, and growth.
Your missions, if you accept them:
Support & Adoption: Guide customers in the use of the platform, conducting demos of new modules and features to ensure full software adoption.
Customer Loyalty: Build long-term relationships through regular strategic meetings and travel to meet customers on-site.
Growth & Expansion: Identify new needs and business opportunities (upsell/cross-sell), draft SOWs and estimates, and lead proactive contract renewals.
Advocacy & Feedback: Collect feedback for Product/R&D teams and partner with Marketing to share success stories and client testimonials.
Operational Excellence: Monitor customer requests, keep CRM data up to date, and contribute to the continuous improvement of CSM tools and processes.
What we are looking for:
Education & Experience: 3-4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus.
Technical Expertise: Proficiency in CRM tools, capability to perform technical product demos, and ease in coordinating with Product/Development teams.
Soft Skills: Proactive, excellent communication and organizational skills, and a strong ability to work effectively with diverse teams.
Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus.
Location: Readiness to commute to our London office.
Why join us?
Human-sized structure: Your expertise has a direct and visible impact on the final product.
Freedom & Balance: Remote work, flexible hours, and transparent communication.
Team Life: Sports, yoga, afterworks… all within a healthy and supportive atmosphere.
What we offer:
Salary Package: Fixed salary plus bonuses based on collective and individual objectives.
Benefits & Flexibility: Generous remote work policy, flexible paid leave.
Ergonomic Equipment: PC, dual monitors, mouse, headset… everything you need to work comfortably.
Professional Development: An HR team dedicated to the growth and well-being of all OneStockers.
An inclusive corporate culture that values diversity and encourages every talent to thrive.
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