We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You'll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.
This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you'll be doing
- Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we're looking for
- Experience managing teams in retail or hospitality
- Strong numeracy and problem‑solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Benefits
- Discounts in our stores
- Access to a colleague portal offering discounts for numerous retailers
- Hospitality and more
Check out our full benefits here: https://careers.bmstores.co.uk/our-bm-benefits/
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “B&M Retail Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432651483__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=28255” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Tendring” } } }We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.
This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you’ll be doing
- Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we’re looking for
- Experience managing teams in retail or hospitality
- Strong numeracy and problem‑solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Benefits
- Discounts in our stores
- Access to a colleague portal offering discounts for numerous retailers
- Hospitality and more
Check out our full benefits here: https://careers.bmstores.co.uk/our-bm-benefits/
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr…