If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.
We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Function: Customer Service & Contact Center Operations
Job Type: Regular / Permanent
Role Type: Full time
Location: Abingdon, Oxfordshire
Job Summary
Help grow a safer, cleaner, healthier future for everyone, every day.
Main Responsibilities
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contacts and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Willingness to learn our products.
Qualifications
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Benefits
- Generous company pension (up to 10.5% matched on a sliding scale)
- Company shares
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
Salary for the position: 24,784.50
#J-18808-Ljbffr”, “datePosted”: “2026-05-01”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Halma p.l.c”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__418770453__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.
We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Function: Customer Service & Contact Center OperationsJob Type: Regular / PermanentRole Type: Full timeLocation: Abingdon, Oxfordshire
Job Summary
Help grow a safer, cleaner, healthier future for everyone, every day.
Main Responsibilities
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contacts and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Willingness to learn our products.
Qualifications
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Benefits
- Generous company pension (up to 10.5% matched on a sliding scale)
- Company shares
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
Salary for the position: 24,784.50
#J-18808-Ljbffr…