Senior Technical Account Manager
As a Senior Technical Account Manager at Ben, you will be the bridge between our most strategic customers and our internal teams.
What you'll be doing…
- You will own the technical relationship for your book of strategic accounts – serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.
- Own the most technically challenging accounts where configuration complexity, scale, or integration requirements demand senior-level expertise.
- Lead cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise.
- Guide admins through complex setups, integrations, and configuration changes – running technical onboarding and training sessions for both customers and internal teams.
- Be a key product advocate: work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.
- Build the technical resources the team needs to scale – create playbooks, troubleshooting guides, and documentation that become go‑to references.
- Coach and support Associate TAMs on technical troubleshooting and complex problem‑solving, helping them grow through real‑world scenarios.
- Contribute to establishing best practices and standards for technical account management through your work and example.
You will thrive in this role if you have…
- Strong experience in technical support, operations, or technical account management roles, within a B2B SaaS environment.
- Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations.
- Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast‑paced environment.
- Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements.
- Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness.
- Strong analytical and problem‑solving skills with the ability to identify patterns across issues and address root causes.
Nice‑to‑haves, but not deal‑breakers:
- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration.
- SQL experience and experience working with/testing/troubleshooting APIs.
You will not love this role if you….
- Need a slow pace to feel comfortable – we move fast, and we prioritise action, even when the path isn’t perfectly clear.
- Are uncomfortable being accountable for outcomes – this role involves owning projects end‑to‑end and being responsible for making them succeed and delivering them at a high quality.
- Prefer maintaining the status quo – we want to challenge assumptions and push for better ways of working.
- Prefer a highly structured environment with established processes and clearly defined boundaries – we’re still building, and sometimes that means creating the path as we go.
- Struggle with ambiguity or expect prescriptive direction – you’ll get support and context, but you’ll need to figure things out and take ownership.
- Wait for others to step up, or to be told what to do – we are a high‑performance and high‑reward workplace and are looking for people who are proactive.
Our Compensation & Benefits
Competitive base salary + equity, so you own what you build.
£100 monthly personal Ben Balance: for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250.
Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
Work‑from‑abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
Comprehensive Private Medical Insurance.
Funded Life Assurance cover with the option to voluntarily increase – this also includes an annual health check.
Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. All applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben here.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Ben”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435478567__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Senior Technical Account Manager
As a Senior Technical Account Manager at Ben, you will be the bridge between our most strategic customers and our internal teams.
What you’ll be doing…
- You will own the technical relationship for your book of strategic accounts – serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.
- Own the most technically challenging accounts where configuration complexity, scale, or integration requirements demand senior-level expertise.
- Lead cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise.
- Guide admins through complex setups, integrations, and configuration changes – running technical onboarding and training sessions for both customers and internal teams.
- Be a key product advocate: work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.
- Build the technical resources the team needs to scale – create playbooks, troubleshooting guides, and documentation that become go‑to references.
- Coach and support Associate TAMs on technical troubleshooting and complex problem‑solving, helping them grow through real‑world scenarios.
- Contribute to establishing best practices and standards for technical account management through your work and example.
You will thrive in this role if you have…
- Strong experience in technical support, operations, or technical account management roles, within a B2B SaaS environment.
- Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations.
- Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast‑paced environment.
- Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements.
- Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness.
- Strong analytical and problem‑solving skills with the ability to identify patterns across issues and address root causes.
Nice‑to‑haves, but not deal‑breakers:
- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration.
- SQL experience and experience working with/testing/troubleshooting APIs.
You will not love this role if you….
- Need a slow pace to feel comfortable – we move fast, and we prioritise action, even when the path isn’t perfectly clear.
- Are uncomfortable being accountable for outcomes – this role involves owning projects end‑to‑end and being responsible for making them succeed and delivering them at a high quality.
- Prefer maintaining the status quo – we want to challenge assumptions and push for better ways of working.
- Prefer a highly structured environment with established processes and clearly defined boundaries – we’re still building, and sometimes that means creating the path as we go.
- Struggle with ambiguity or expect prescriptive direction – you’ll get support and context, but you’ll need to figure things out and take ownership.
- Wait for others to step up, or to be told what to do – we are a high‑performance and high‑reward workplace and are looking for people who are proactive.
Our Compensation & Benefits
Competitive base salary + equity, so you own what you build.
£100 monthly personal Ben Balance: for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250.
Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
Work‑from‑abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
Comprehensive Private Medical Insurance.
Funded Life Assurance cover with the option to voluntarily increase – this also includes an annual health check.
Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. All applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben here.
#J-18808-Ljbffr…