About The Role
Design, deliver and support Microsoft 365 solutions that help customers work better every day. At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, you’ll play a key role in delivering modern workplace solutions that genuinely improve how our customers work. This is a hands‑on, customer‑facing role that blends consultancy, solution design and technical delivery. You’ll support pre‑sales activity, lead end‑to‑end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise. You’ll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365.
What you’ll be doing as a Microsoft 365 Specialist
Delivering Microsoft 365 solutions
- Act as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot.
- Deliver end‑to‑end projects such as tenant setups, email and file migrations and SharePoint intranet builds.
- Design and tailor solutions around customer needs and real business outcomes.
Pre‑sales support and customer workshops
- Support pre‑sales conversations by shaping technical solutions and contributing to proposals and designs.
- Deliver Microsoft‑led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365.
Security, governance and best practice
- Implement Microsoft 365 best‑practice frameworks and governance models.
- Configure security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies.
- Ensure customer environments meet security and compliance expectations.
Technical delivery and escalation support
- Carry out hands‑on configuration including tenant setup, hybrid integrations, policy management and automation scripting.
- Provide escalation support on complex Microsoft 365 issues.
- Ensure solutions are stable, tested and ready for handover into support.
Documentation and handover
- Produce clear, practical documentation, user guides and handover materials.
- Support a smooth transition of delivered solutions into BAU support or managed services.
Continuous improvement
- Keep up to date with Microsoft 365 changes and new capabilities including Copilot.
- Share ideas and feedback that help improve Intercity’s Modern Workplace services.
What we’re looking for
Experience In
- Designing and delivering Microsoft 365 solutions in a customer‑facing or consultancy role.
- Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive.
- Implementing security and compliance features within Microsoft 365.
- Explaining technical solutions in a clear and practical way.
- Taking ownership of your work and seeing things through to completion.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
#J-18808-Ljbffr”, “datePosted”: “2026-04-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Intercity”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__407094600__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=19769” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Meppershall” } } }About The Role
Design, deliver and support Microsoft 365 solutions that help customers work better every day. At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, you’ll play a key role in delivering modern workplace solutions that genuinely improve how our customers work. This is a hands‑on, customer‑facing role that blends consultancy, solution design and technical delivery. You’ll support pre‑sales activity, lead end‑to‑end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise. You’ll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365.
What you’ll be doing as a Microsoft 365 Specialist
Delivering Microsoft 365 solutions
- Act as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot.
- Deliver end‑to‑end projects such as tenant setups, email and file migrations and SharePoint intranet builds.
- Design and tailor solutions around customer needs and real business outcomes.
Pre‑sales support and customer workshops
- Support pre‑sales conversations by shaping technical solutions and contributing to proposals and designs.
- Deliver Microsoft‑led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365.
Security, governance and best practice
- Implement Microsoft 365 best‑practice frameworks and governance models.
- Configure security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies.
- Ensure customer environments meet security and compliance expectations.
Technical delivery and escalation support
- Carry out hands‑on configuration including tenant setup, hybrid integrations, policy management and automation scripting.
- Provide escalation support on complex Microsoft 365 issues.
- Ensure solutions are stable, tested and ready for handover into support.
Documentation and handover
- Produce clear, practical documentation, user guides and handover materials.
- Support a smooth transition of delivered solutions into BAU support or managed services.
Continuous improvement
- Keep up to date with Microsoft 365 changes and new capabilities including Copilot.
- Share ideas and feedback that help improve Intercity’s Modern Workplace services.
What we’re looking for
Experience In
- Designing and delivering Microsoft 365 solutions in a customer‑facing or consultancy role.
- Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive.
- Implementing security and compliance features within Microsoft 365.
- Explaining technical solutions in a clear and practical way.
- Taking ownership of your work and seeing things through to completion.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
#J-18808-Ljbffr…