Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end‑to‑end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Strong enthusiasm, attention to detail, and teamwork are essential.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem‑solve and address client and data issues
- Coordinate with internal teams to seek answers, understand issues, and work toward resolution
- Support multi‑region teams and stakeholders
- Participate in team and/or 1:1 meetings, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned as needed
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client‑service skills
- Knowledge of order‑to‑cash process, analysis, and reporting
- Hands‑on, detail‑oriented, willing to immerse in all aspects of client and finance functions
- Strong analytical, quantitative, and problem‑solving skills
- Excellent oral and written communication skills
- Fluent English and French language skills (essential)
What Puts You Over the Top
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self‑motivation
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
#J-18808-Ljbffr”, “datePosted”: “2026-05-09”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Integral Ad Science”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428061700__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end‑to‑end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Strong enthusiasm, attention to detail, and teamwork are essential.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem‑solve and address client and data issues
- Coordinate with internal teams to seek answers, understand issues, and work toward resolution
- Support multi‑region teams and stakeholders
- Participate in team and/or 1:1 meetings, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned as needed
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client‑service skills
- Knowledge of order‑to‑cash process, analysis, and reporting
- Hands‑on, detail‑oriented, willing to immerse in all aspects of client and finance functions
- Strong analytical, quantitative, and problem‑solving skills
- Excellent oral and written communication skills
- Fluent English and French language skills (essential)
What Puts You Over the Top
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self‑motivation
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
#J-18808-Ljbffr…