Service Delivery Manager
Permanent – Hybrid – Bristol
On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP).
The Mission
You'll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery – from scoping and SOW quality to final invoicing – ensuring every project hits its margin targets while maintaining the high quality customers expect.
What You'll Own
- Commercial P&L: Driving gross margin for all project-based work.
- End-to-End Lifecycle: Owning scoping, SOWs, change-order governance, and customer sign-off.
- Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
- Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
- Operational Excellence: Refining the "way we work" using tools like HaloPSA and structured frameworks.
Who You Are
- The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
- The Mindset: You understand the economics of project work – the difference between scope and change, and why gross margin matters.
- The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don't need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
- The Drive: You're motivated by building structure where there is currently goodwill and effort, but inconsistent process.
Why This Role
This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a "seat at the table" in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Tank Recruitment”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432622572__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=22” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bristol” } } }Service Delivery Manager
Permanent – Hybrid – Bristol
On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP).
The Mission
You’ll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery – from scoping and SOW quality to final invoicing – ensuring every project hits its margin targets while maintaining the high quality customers expect.
What You’ll Own
- Commercial P&L: Driving gross margin for all project-based work.
- End-to-End Lifecycle: Owning scoping, SOWs, change-order governance, and customer sign-off.
- Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
- Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
- Operational Excellence: Refining the “way we work” using tools like HaloPSA and structured frameworks.
Who You Are
- The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
- The Mindset: You understand the economics of project work – the difference between scope and change, and why gross margin matters.
- The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don’t need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
- The Drive: You’re motivated by building structure where there is currently goodwill and effort, but inconsistent process.
Why This Role
This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a “seat at the table” in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support.
#J-18808-Ljbffr…