Job Overview
The High End Client Manager plays a pivotal role in deepening relationships with our most valued clients. This position shapes and executes a client plan that strengthens long‑term engagement, enhances the High Jewellery client experience and drives commercial growth through curated opportunities and personalised service. Working closely with boutiques, retail leadership and cross‑functional partners, the High‑End Client Manager ensures that our most discerning clients receive an unparalleled, highly tailored luxury experience at every touchpoint.
Main Responsibilities
- Client & Portfolio Development
Develop and manage the plan for top‑tier clients and collectors, ensuring a personalised and cohesive approach to engagement; build robust client profiles and identify growth opportunities within the UHNW and HJ client segments; create tailored plans to elevate client lifetime value and deepen loyalty through thoughtful relationship management. - Boutique Partnership & Opportunity Identification
Partner with boutiques to identify High Jewellery opportunities, leveraging frontline insights; support Clienteling and Brand Ambassador teams to align on client needs and upcoming opportunities; provide guidance on client outreach, appointment planning and bespoke service approaches. - Exclusive Activations & Private Experiences
Coordinate and deliver exclusive activations, private appointments and bespoke High Jewellery experiences for priority clients and collectors; collaborate with Events, Marketing and Retail teams to bring to life elevated moments that showcase exceptional craftsmanship; ensure all experiences reflect the highest standard of luxury hospitality and brand excellence. - Long‑Term Engagement & Relationship Management
Build and execute long‑term engagement plans for key clients, creating a calendar of meaningful touchpoints; maintain a visible presence at key client events and boutique moments, serving as a trusted advisor; monitor engagement metrics and adjust strategies to continually enhance client satisfaction and retention.
What You’ll Do
- Act Like an Owner: take full responsibility, ensuring client plans are aligned with business goals.
- Create Clarity: define objectives, expectations and standards; communicate effectively to ensure alignment.
- Empower Teams: support a collaborative environment where we win together.
- Succeed Together: build strong cross‑functional relationships to ensure cohesive execution.
- Challenge Conventions: seek and implement innovative solutions, embrace creative thinking.
Qualifications
- Proven experience in luxury clientelling, relationship‑driven sales; high jewellery or UHNW engagement experience strongly preferred.
- Ability to manage complex client relationships with discretion, emotional intelligence and commercial acumen.
- Strong collaboration skills and ability to influence across multiple functions.
- Exceptional organisational skills with a passion for clients.
- Deep understanding of luxury service standards and expectations of top‑tier clients.
Benefits
- Great working environment
- Fantastic pension scheme
- 27 days holiday + bank holidays with option to buy or sell 5 additional days
- Private healthcare
- Mental health support: free Headspace subscription and first‑aiders.
- Competitive salary
- Choice membership discounts
- Employee share scheme
- Staff discount
- Free breakfast and lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Background Checks
Successful candidates will be required to complete background screening, which may include a criminal check and validation of qualifications.
Equal Employment Opportunity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are, providing equality of opportunity to enable everyone to fulfil their potential.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “De Beers Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435986573__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Job Overview
The High End Client Manager plays a pivotal role in deepening relationships with our most valued clients. This position shapes and executes a client plan that strengthens long‑term engagement, enhances the High Jewellery client experience and drives commercial growth through curated opportunities and personalised service. Working closely with boutiques, retail leadership and cross‑functional partners, the High‑End Client Manager ensures that our most discerning clients receive an unparalleled, highly tailored luxury experience at every touchpoint.
Main Responsibilities
- Client & Portfolio DevelopmentDevelop and manage the plan for top‑tier clients and collectors, ensuring a personalised and cohesive approach to engagement; build robust client profiles and identify growth opportunities within the UHNW and HJ client segments; create tailored plans to elevate client lifetime value and deepen loyalty through thoughtful relationship management.
- Boutique Partnership & Opportunity IdentificationPartner with boutiques to identify High Jewellery opportunities, leveraging frontline insights; support Clienteling and Brand Ambassador teams to align on client needs and upcoming opportunities; provide guidance on client outreach, appointment planning and bespoke service approaches.
- Exclusive Activations & Private ExperiencesCoordinate and deliver exclusive activations, private appointments and bespoke High Jewellery experiences for priority clients and collectors; collaborate with Events, Marketing and Retail teams to bring to life elevated moments that showcase exceptional craftsmanship; ensure all experiences reflect the highest standard of luxury hospitality and brand excellence.
- Long‑Term Engagement & Relationship ManagementBuild and execute long‑term engagement plans for key clients, creating a calendar of meaningful touchpoints; maintain a visible presence at key client events and boutique moments, serving as a trusted advisor; monitor engagement metrics and adjust strategies to continually enhance client satisfaction and retention.
What You’ll Do
- Act Like an Owner: take full responsibility, ensuring client plans are aligned with business goals.
- Create Clarity: define objectives, expectations and standards; communicate effectively to ensure alignment.
- Empower Teams: support a collaborative environment where we win together.
- Succeed Together: build strong cross‑functional relationships to ensure cohesive execution.
- Challenge Conventions: seek and implement innovative solutions, embrace creative thinking.
Qualifications
- Proven experience in luxury clientelling, relationship‑driven sales; high jewellery or UHNW engagement experience strongly preferred.
- Ability to manage complex client relationships with discretion, emotional intelligence and commercial acumen.
- Strong collaboration skills and ability to influence across multiple functions.
- Exceptional organisational skills with a passion for clients.
- Deep understanding of luxury service standards and expectations of top‑tier clients.
Benefits
- Great working environment
- Fantastic pension scheme
- 27 days holiday + bank holidays with option to buy or sell 5 additional days
- Private healthcare
- Mental health support: free Headspace subscription and first‑aiders.
- Competitive salary
- Choice membership discounts
- Employee share scheme
- Staff discount
- Free breakfast and lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Background Checks
Successful candidates will be required to complete background screening, which may include a criminal check and validation of qualifications.
Equal Employment Opportunity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are, providing equality of opportunity to enable everyone to fulfil their potential.
#J-18808-Ljbffr…