Reviews & Complaints Officer

Reviews & Complaints Officer

Windsor & Maidenhead (Hybrid) Contract Opportunity

The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints.

This is a specialist role requiring strong legislative knowledge and high-level written ability.

Key Responsibilities

• Conducting Section 202 statutory reviews
• Reviewing S184 decisions
• Managing Stage 2 complaints investigations
• Drafting legally robust review decisions
• Liaising with Legal Services where required
• Ensuring compliance with Ombudsman standards

Requirements

• Strong working knowledge of Housing Act 1996 (Part 6 & 7)
• Experience conducting statutory housing reviews
• Experience handling complex housing complaints
• Exceptional report writing skills
• Local Authority experience essential

Rate: Competitive and flexible subject to candidate experience.

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