tmp helps B2B marketing leaders create coherence in a chaotic world. We're looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world's most impactful tech companies.
So, if you're interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we'd love to hear from you.
Responsibilities
What you will do:
DX team leadership & capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high‑performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
CX & DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end‑to‑end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as:
- Website and platform CX strategy
- Customer journey and lifecycle design
- AI‑enabled experience design
- Act as a senior client partner, confident engaging at executive level
AI innovation & operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp's AI‑augmented operating model
- Work closely with the CSO to shape the agency's AI narrative and go‑to‑market approach
Commercial growth & revenue ownership
- Drive growth in DX, CX, and AI‑related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Requirements
Who you are
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands‑on levels
- Confident working with senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
What you will need
- 8–10+ years of experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with Martech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
Benefits
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well‑being coaching or counselling sessions once a week
- Financial health support
- Parental leave – 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks
- Use our portal to access discounts and cashback at plenty of retailers, and our cycle‑to‑work scheme
- Sustainable Future Giving – we help create a positive impact by donating to plant trees, tracking our impact and reducing emissions
A note on applying:
Not sure you tick every box? Apply anyway. We do not want you to hold back if you meet 100% of the requirements. We hire for potential, mindset, and character. If you are excited about the role but your background is not a perfect match, we would still love to hear from you.
We are committed to building a diverse team because diversity fuels creativity and better results. We encourage applications from all backgrounds and are happy to provide accommodations during the process.
#J-18808-Ljbffr”, “datePosted”: “2026-05-16”, “hiringOrganization”: { “@type”: “Organization”, “name”: “tmp”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__433585150__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You’ll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.
So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.
Responsibilities
What you will do:
DX team leadership & capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high‑performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
CX & DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end‑to‑end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as:
- Website and platform CX strategy
- Customer journey and lifecycle design
- AI‑enabled experience design
- Act as a senior client partner, confident engaging at executive level
AI innovation & operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp’s AI‑augmented operating model
- Work closely with the CSO to shape the agency’s AI narrative and go‑to‑market approach
Commercial growth & revenue ownership
- Drive growth in DX, CX, and AI‑related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Requirements
Who you are
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands‑on levels
- Confident working with senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
What you will need
- 8–10+ years of experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with Martech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
Benefits
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well‑being coaching or counselling sessions once a week
- Financial health support
- Parental leave – 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks
- Use our portal to access discounts and cashback at plenty of retailers, and our cycle‑to‑work scheme
- Sustainable Future Giving – we help create a positive impact by donating to plant trees, tracking our impact and reducing emissions
A note on applying:
Not sure you tick every box? Apply anyway. We do not want you to hold back if you meet 100% of the requirements. We hire for potential, mindset, and character. If you are excited about the role but your background is not a perfect match, we would still love to hear from you.
We are committed to building a diverse team because diversity fuels creativity and better results. We encourage applications from all backgrounds and are happy to provide accommodations during the process.
#J-18808-Ljbffr…