We’re looking for an Infrastructure Operations Delivery Lead to join our Core Platform team, here at N Brown.
Over the next 12–24 months, we will be executing a significant infrastructure transformation programme, with this role sitting at the centre of it. This will include the migration of some major on-premise infrastructure to AWS (with network, firewall and infrastructure dependencies across multiple teams) in partnership with incumbent managed service providers as well as key risk mitigation and control enhancements.
About the Role
The Infrastructure Operations Delivery Lead is responsible for ensuring the Core Platform tribe has a clear, well‑ordered, and visible delivery backlog and that the agreed roadmap is executed effectively across internal squads and external partners. This is a delivery‑first role.
Unlike delivery functions elsewhere in the organisation, the Core Platform tribe does not have dedicated Product Management. This means the role carries responsibility beyond coordination: you need enough technical fluency in infrastructure and cloud to plan credibly, ask the right questions, and avoid delivery friction caused by under‑informed decision‑making.
You will work alongside several key technical leads including the Senior Infrastructure Manager (who owns technical direction, priorities, risk, lifecycle, and supplier relationships) and the Cloud Ops Tech Lead (who holds equivalent ownership of the AWS estate) we also work closely with Heads of Technology and Tech Leads from other Tribes.
Your role is to take that direction and make delivery happen. As a shared platform, Core Platform is a critical dependency for other technology areas, making quarterly planning and cross‑team dependency management central to how this team operates.
What will you do as an Infrastructure Operations Delivery Lead at N Brown?
- Own and maintain a clear, prioritised delivery backlog aligned to the jointly agreed roadmap
- Lead quarterly planning cycles and manage cross‑team dependencies across the wider technology estate
- Ensure backlog visibility and transparency on priorities, progress, and blockers for all stakeholders
Technical Credibility
- Bring sufficient infrastructure and cloud fluency to plan delivery credibly and avoid frustrating engineering teams
- Challenge delivery approaches, timelines, and dependencies constructively without overstepping technical design decisions
Delivery Execution
- Drive execution across internal squads and external managed service partners, facilitating ceremonies and removing blockers
- Ensure delivery plans are realistic, technically grounded, and communicated clearly to senior stakeholders
Operational Excellence
- Ensure efficient, reliable, and predictable day‑to‑day planning and execution across all three delivery streams
- Drive a continuous improvement culture with strong delivery hygiene, clear ownership, and up‑to‑date tracking
- Coordinate supplier delivery commitments and escalates partner performance issues where delivery is at risk
What skills and experience will you have?
- Proven delivery leadership in an enterprise‑scale technology environment (we operate at circa 1,100 employees, £500–750m revenue)
- Track record managing complex, multi‑workstream technology delivery including cloud migration or infrastructure transformation programmes
- Experience owning delivery backlogs, running squad ceremonies, and managing cross‑functional dependencies and quarterly planning
- Comfortable working alongside strong technical specialists, confident to challenge without overstepping
- Working understanding of infrastructure and cloud (on‑premise, servers, networking, AWS) sufficient to plan delivery credibly
- Delivery‑focused, calm under pressure, with strong backlog management discipline and attention to planning detail
- Strong communicator across technical and non‑technical audiences, including senior stakeholders
- Commercially aware with an understanding of how delivery decisions connect to business value, cost, and risk
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