Senior Infrastructure Manager

Requirements

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc)
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts
• (Desirable) The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation
• (Desirable) Innovation & Debt Management
• (Desirable) A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt
• Advanced Containerization
• (Desirable) Deep knowledge of Kubernetes, Docker, and container ecosystems
• (Desirable) Observability
• (Desirable) Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana)
• (Desirable) Data Streaming
• (Desirable) Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid
• (Desirable) Web & Storage
• (Desirable) Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster
• (Desirable) Tooling
• (Desirable) Proficiency with JIRA and Confluence for project tracking and documentation
• Version Control
• (Desirable) Strong understanding of Git and version control best practices
• At Partnerize, we recognise that the perfect candidate doesn’t exist. If you are a strong people manager with a background in tech, but maybe haven’t touched a command line in a few years – that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive

What the job involves

• We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader
• In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands‑on technical work.
• Instead, you will use your experience to remove blockers, guide decision‑making, and ensure your engineers have the environment they need to succeed
• You will lead the Infrastructure Solutions team within the wider Technical Operations department
• Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure
• They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations
• The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms
• You will be managing a team of engineers who individually possess experience in:
• On‑Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments
• Physical Network management, with an on‑prem estate that is Juniper focused
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)
• It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources
• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real‑time
• People Leadership & Talent Development
• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1‑2‑1s, manage performance reviews, and handle all aspects of people management
• Formal Training & Growth
• Go beyond ad‑hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture
• Culture of Learning
• Foster a “Self‑Learner” mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference
• Strategic & Operational Management
• Budget & Capacity Planning
• Ability to own your team’s budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations
• Technical Support & Oversight
• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to‑market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor
• Hybrid Estate Management
• Ability to oversee the management of both On‑Premise and Cloud (GCP/AWS), ensuring high availability across all environments
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover
• General Duties
• On‑Call DutiesWillingness to participate in the Management On‑Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad‑HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations

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