The starting salary for this role is £47,142 per annum based on a 36-hour working week.
We are looking for two proactive and inquisitive Service Delivery Consultants who are customer‑focused and passionate about using data to drive continual improvement in IT Service Management.
Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- option to buy up to 10 days of additional annual leave
- a generous local government salary related pension
- up to 5 days of carer's leave and 2 paid volunteering days per year
- paternity, adoption and dependants leave
- an Employee Assistance Programme (EAP) to support health and wellbeing
- learning and development hub with a wealth of resources
- wellbeing and lifestyle discounts including gym, travel, and shopping
- a chance to make a real difference to the lives of our residents
About the Role
In this role you will work closely with the Service Delivery Manager and wider IT teams to monitor service performance, identify improvement opportunities, and support the delivery of reliable, high‑quality IT services.
You will support the Service Delivery Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends, contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‑incident reviews.
As a Service Delivery Consultant, you'll have the opportunity to make a real difference in how IT services work for customers. You'll work closely with the Service Delivery Manager and IT teams, using service data and customer insight to spot what's working well and where things can be better. Your work will directly influence service performance, improvements, and learning from incidents, helping move IT services towards a more proactive, reliable, and customer‑focused way of working.
You will also be supported to learn and grow in this role. You'll gain hands‑on experience across service improvement, problem management, stakeholder engagement, and IT service analysis, while working alongside experienced professionals. If you're curious, enjoy working with data, and want to build your skills while shaping the future of IT service delivery, this role offers a great opportunity to do exactly that.
Qualifications
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Experience in IT Service Management and/or continuous improvement
- A structured and analytical approach to problem‑solving
- Confidence in engaging and working with a range of stakeholders
- Strong organisational skills
- Must have ITIL and PRINCE2 Agile Foundation qualifications
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
#J-18808-Ljbffr”, “datePosted”: “2026-05-15”, “hiringOrganization”: { “@type”: “Organization”, “name”: “SURREY COUNTY COUNCIL”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__432625411__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=593” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Reigate” } } }The starting salary for this role is £47,142 per annum based on a 36-hour working week.
We are looking for two proactive and inquisitive Service Delivery Consultants who are customer‑focused and passionate about using data to drive continual improvement in IT Service Management.
Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.
Our Offer to You
- 26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service
- option to buy up to 10 days of additional annual leave
- a generous local government salary related pension
- up to 5 days of carer’s leave and 2 paid volunteering days per year
- paternity, adoption and dependants leave
- an Employee Assistance Programme (EAP) to support health and wellbeing
- learning and development hub with a wealth of resources
- wellbeing and lifestyle discounts including gym, travel, and shopping
- a chance to make a real difference to the lives of our residents
About the Role
In this role you will work closely with the Service Delivery Manager and wider IT teams to monitor service performance, identify improvement opportunities, and support the delivery of reliable, high‑quality IT services.
You will support the Service Delivery Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends, contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‑incident reviews.
As a Service Delivery Consultant, you’ll have the opportunity to make a real difference in how IT services work for customers. You’ll work closely with the Service Delivery Manager and IT teams, using service data and customer insight to spot what’s working well and where things can be better. Your work will directly influence service performance, improvements, and learning from incidents, helping move IT services towards a more proactive, reliable, and customer‑focused way of working.
You will also be supported to learn and grow in this role. You’ll gain hands‑on experience across service improvement, problem management, stakeholder engagement, and IT service analysis, while working alongside experienced professionals. If you’re curious, enjoy working with data, and want to build your skills while shaping the future of IT service delivery, this role offers a great opportunity to do exactly that.
Qualifications
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Experience in IT Service Management and/or continuous improvement
- A structured and analytical approach to problem‑solving
- Confidence in engaging and working with a range of stakeholders
- Strong organisational skills
- Must have ITIL and PRINCE2 Agile Foundation qualifications
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
#J-18808-Ljbffr…