About The Role
Position: People Casework Officer
Salary: £33,500 – £35,175 per annum
FTE (dependent on experience pro rata to 32 hours)
Contract length: Permanent
Location: Lancaster Office – White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ (with occasional travel to other sites)
Closing Date: 26/05/2026 (we reserve the right to close this vacancy early should a suitable candidate be identified).
We’re looking for a confident and people‑focused People Casework Officer to support our managers across a fast‑paced, operational environment.
You’ll lead on high‑volume people matters from conduct and performance, to wellbeing and complex situations, ensuring decisions are fair, consistent, and aligned to our values. If you thrive in a busy setting, enjoy problem‑solving, and want to make a real impact on culture and consistency, this role offers the chance to do meaningful work at scale.
Please note: This is an office‑based role however, hybrid working may be considered.
Main Duties and Responsibilities
- Take ownership of high‑volume people casework ensuring fairness and consistency.
- Provide clear, practical guidance to managers, building capability & confidence.
- Support individuals through challenging situations with professionalism and clarity.
- Use people insights and patterns to highlight risks, trends and opportunities.
- Ensure processes, decisions and documentation meet legal and organisational standards.
- Support the delivery of people‑related projects, frameworks and initiatives.
- Assist in the development and continuous improvement of people processes and tools.
- Support organisational change and transitions with clarity and professionalism.
- Promote wellbeing, inclusion, and psychological safety across teams.
- Where appropriate represent the People function in meetings, briefings, and operational discussions.
Skills and Experience
- CIPD Level 5 (or working towards) or equivalent people practice experience.
- Excellent written & verbal communication & able to simplify complex issues.
- Highly organised, managing a varied caseload with pace and accuracy.
- Detail‑driven, ensuring accuracy in documentation and decision‑making.
- Capability to support managers in fast‑paced, operational environments.
- Skilled in problem‑solving, conflict resolution and navigating ambiguity.
- Experience handling sensitive information with discretion.
- Confident in using people insights & data to highlight risks and opportunities.
- Comfortable supporting wider people projects & policy/process improvements.
- Able to support change initiatives with clarity, structure, and confidence.
- Confident using Microsoft Office and digital systems with the ability to quickly adapt to new systems.
- Comfortable working across multiple sites, teams, and operational priorities.
Schedule
- 32 hours per week.
- Monday to Friday with flexibility to agree the working pattern.
Reports to
Head of People.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
#J-18808-Ljbffr”, “datePosted”: “2026-05-13”, “hiringOrganization”: { “@type”: “Organization”, “name”: “FGH Security”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__430943544__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=403” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Lancaster” } } }About The Role
Position: People Casework Officer
Salary: £33,500 – £35,175 per annum
FTE (dependent on experience pro rata to 32 hours)
Contract length: Permanent
Location: Lancaster Office – White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ (with occasional travel to other sites)
Closing Date: 26/05/2026 (we reserve the right to close this vacancy early should a suitable candidate be identified).
We’re looking for a confident and people‑focused People Casework Officer to support our managers across a fast‑paced, operational environment.
You’ll lead on high‑volume people matters from conduct and performance, to wellbeing and complex situations, ensuring decisions are fair, consistent, and aligned to our values. If you thrive in a busy setting, enjoy problem‑solving, and want to make a real impact on culture and consistency, this role offers the chance to do meaningful work at scale.
Please note: This is an office‑based role however, hybrid working may be considered.
Main Duties and Responsibilities
- Take ownership of high‑volume people casework ensuring fairness and consistency.
- Provide clear, practical guidance to managers, building capability & confidence.
- Support individuals through challenging situations with professionalism and clarity.
- Use people insights and patterns to highlight risks, trends and opportunities.
- Ensure processes, decisions and documentation meet legal and organisational standards.
- Support the delivery of people‑related projects, frameworks and initiatives.
- Assist in the development and continuous improvement of people processes and tools.
- Support organisational change and transitions with clarity and professionalism.
- Promote wellbeing, inclusion, and psychological safety across teams.
- Where appropriate represent the People function in meetings, briefings, and operational discussions.
Skills and Experience
- CIPD Level 5 (or working towards) or equivalent people practice experience.
- Excellent written & verbal communication & able to simplify complex issues.
- Highly organised, managing a varied caseload with pace and accuracy.
- Detail‑driven, ensuring accuracy in documentation and decision‑making.
- Capability to support managers in fast‑paced, operational environments.
- Skilled in problem‑solving, conflict resolution and navigating ambiguity.
- Experience handling sensitive information with discretion.
- Confident in using people insights & data to highlight risks and opportunities.
- Comfortable supporting wider people projects & policy/process improvements.
- Able to support change initiatives with clarity, structure, and confidence.
- Confident using Microsoft Office and digital systems with the ability to quickly adapt to new systems.
- Comfortable working across multiple sites, teams, and operational priorities.
Schedule
- 32 hours per week.
- Monday to Friday with flexibility to agree the working pattern.
Reports to
Head of People.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
#J-18808-Ljbffr…