Overview
We're working with a fast-paced, friendly IT solutions business to find an experienced IT Support Engineer to join their close-knit team.
This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look.
The role is fully office-based, with one client visit per month to a site in Horsham.
Responsibilities
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
Technologies you'll need experience with
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Hyper-V and failover clustering
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- Awareness of Cyber Essentials+ requirements and practical controls
What we're looking for
- Solid hands-on experience resolving IT problems across a range of environments
- Strong attention to detail — someone who gets it right first time
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
What's on offer
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
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We’re working with a fast-paced, friendly IT solutions business to find an experienced IT Support Engineer to join their close-knit team.
This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you’re someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look.
The role is fully office-based, with one client visit per month to a site in Horsham.
Responsibilities
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
Technologies you’ll need experience with
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Hyper-V and failover clustering
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- Awareness of Cyber Essentials+ requirements and practical controls
What we’re looking for
- Solid hands-on experience resolving IT problems across a range of environments
- Strong attention to detail — someone who gets it right first time
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
What’s on offer
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
#J-18808-Ljbffr…