I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager.
The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty.
Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!
”, “datePosted”: “2026-05-10”, “hiringOrganization”: { “@type”: “Organization”, “name”: “The ONE Group Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428677601__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=470” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Andover” } } }I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager.
The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty.
Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!
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