Escapes established manufacturing Client has an opportunity for a hands‑on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities.
This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day‑to‑day coordination of global shipments.
Responsibilities
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Qualifications
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on‑site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on‑site and 1 day working from home thereafter.
Our client offers a stable, well‑structured environment with a strong focus on quality, compliance, and continuous improvement
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Escape”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437009269__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=1097” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Perth” } } }Escapes established manufacturing Client has an opportunity for a hands‑on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities.
This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day‑to‑day coordination of global shipments.
Responsibilities
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Qualifications
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on‑site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on‑site and 1 day working from home thereafter.
Our client offers a stable, well‑structured environment with a strong focus on quality, compliance, and continuous improvement
#J-18808-Ljbffr…