{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “End User Support Specialist”, “description”: “
Overview
We are seeking a detail-oriented and customer-focused End User Support Specialist to join our IT team. This is a contract-to-hire position responsible for providing technical support to internal users, primarily through ServiceNow ticketing, and hands-on troubleshooting of laptops, Windows OS, and common enterprise applications including Office 365.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users via ServiceNow ticketing system.
- Troubleshoot and resolve issues related to laptops/desktops (hardware & software), Windows OS, and password resets and account unlocks (Active Directory or equivalent).
- Assist with new user setups, equipment provisioning, and basic network connectivity issues.
- Escalate unresolved issues to appropriate teams while ensuring clear documentation.
- Follow IT policies and procedures, including asset management and support documentation.
Required Skills & Qualifications
- 1–3 years of experience in an end user support or helpdesk role.
- Hands-on experience with Windows 10/11, O365, and common hardware troubleshooting.
- Familiarity with ServiceNow or similar ITSM/ticketing platforms.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience with Active Directory for user account management.
- Basic knowledge of networking (Wi-Fi, VPN, printers).
- IT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.
Employment type
- Contract
Seniority level
- Not Applicable
Company: Fulcrum Digital Inc
Location: London
Job Description:
Overview
We are seeking a detail-oriented and customer-focused End User Support Specialist to join our IT team. This is a contract-to-hire position responsible for providing technical support to internal users, primarily through ServiceNow ticketing, and hands-on troubleshooting of laptops, Windows OS, and common enterprise applications including Office 365.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users via ServiceNow ticketing system.
- Troubleshoot and resolve issues related to laptops/desktops (hardware & software), Windows OS, and password resets and account unlocks (Active Directory or equivalent).
- Assist with new user setups, equipment provisioning, and basic network connectivity issues.
- Escalate unresolved issues to appropriate teams while ensuring clear documentation.
- Follow IT policies and procedures, including asset management and support documentation.
Required Skills & Qualifications
- 1–3 years of experience in an end user support or helpdesk role.
- Hands-on experience with Windows 10/11, O365, and common hardware troubleshooting.
- Familiarity with ServiceNow or similar ITSM/ticketing platforms.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience with Active Directory for user account management.
- Basic knowledge of networking (Wi-Fi, VPN, printers).
- IT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.
Employment type
- Contract
Seniority level
- Not Applicable
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Posted: April 11th, 2026