Fleet Butler Experience Manager in City of London

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Job Description

Qualifications

• Minimum 3 years of experience as front of house with managerial/operational experience in a 4–5 star luxury hotel, cruise line or hospitality industry related field.
• Ability to travel extensively throughout the fleet and to self‑manage workload and productivity levels to ensure maximum output through remote supervision.
• Ability to conduct training sessions at all levels including one‑on‑ones and large groups.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
• Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.

Duties and Responsibilities

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional confidence and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams.
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

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