Salesforce Business Analyst
Location: London, United Kingdom
Contract: Permanent
Mode of Working: Hybrid
Overview
The TCS Digital Field Service Management (DFSM) Practice is seeking a Salesforce Business Analyst to help discover and design a Field Service Management solution on the Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management.
Responsibilities
- Provide expertise to understand and analyse the customer’s Field Service Management requirements.
- Create functional specifications, user stories, and user documentation.
- Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions.
- Analyse functional challenges; develop recommendations and solutions, help implement them, and assess the business impacts.
- Participate in the full software development life cycle from feasibility and requirements analysis to design, development, demo, testing and deployment.
- Conduct meetings with business teams to solicit business requirements.
- Possess an overall understanding of the project solution from a functional aspect.
- Provide functional oversight and guidance in the implementation of a project solution.
- Provide recommendations/validations of the functional implementation of a solution.
- Provide thought leadership on FSM to the customer and delivery teams.
Qualifications
- Excellent understanding, skills and experience with Field Service Lightning and/or other Field Service Management platforms.
- Excellent understanding of Field Service and related business functions, FSM workflows and best practices.
- Experience as a Business Analyst conducting user workshops, analysing requirements, and creating functional specifications, user stories and documentation.
- Experience preferable in Field Service Management product implementation.
- Experience working in Agile and Waterfall environments.
- Conversant in a broad range of technical topics including integration, master data management and user experience.
- Basic understanding of Salesforce development platform, Service Cloud and best practices.
- Salesforce Business Analyst/Service Cloud/Field Service Lightning Consultant certified.
Benefits
Competitive salary packages featuring pension, health care, life assurance, laptop, phone, extensive training resources and discounts within the larger Tata network. TCS also offers health and wellness initiatives and sports events and sponsors the London Marathon.
Equal Opportunity
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment and sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Tata Consultancy Services”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435988142__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Salesforce Business Analyst
Location: London, United Kingdom
Contract: Permanent
Mode of Working: Hybrid
Overview
The TCS Digital Field Service Management (DFSM) Practice is seeking a Salesforce Business Analyst to help discover and design a Field Service Management solution on the Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management.
Responsibilities
- Provide expertise to understand and analyse the customer’s Field Service Management requirements.
- Create functional specifications, user stories, and user documentation.
- Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions.
- Analyse functional challenges; develop recommendations and solutions, help implement them, and assess the business impacts.
- Participate in the full software development life cycle from feasibility and requirements analysis to design, development, demo, testing and deployment.
- Conduct meetings with business teams to solicit business requirements.
- Possess an overall understanding of the project solution from a functional aspect.
- Provide functional oversight and guidance in the implementation of a project solution.
- Provide recommendations/validations of the functional implementation of a solution.
- Provide thought leadership on FSM to the customer and delivery teams.
Qualifications
- Excellent understanding, skills and experience with Field Service Lightning and/or other Field Service Management platforms.
- Excellent understanding of Field Service and related business functions, FSM workflows and best practices.
- Experience as a Business Analyst conducting user workshops, analysing requirements, and creating functional specifications, user stories and documentation.
- Experience preferable in Field Service Management product implementation.
- Experience working in Agile and Waterfall environments.
- Conversant in a broad range of technical topics including integration, master data management and user experience.
- Basic understanding of Salesforce development platform, Service Cloud and best practices.
- Salesforce Business Analyst/Service Cloud/Field Service Lightning Consultant certified.
Benefits
Competitive salary packages featuring pension, health care, life assurance, laptop, phone, extensive training resources and discounts within the larger Tata network. TCS also offers health and wellness initiatives and sports events and sponsors the London Marathon.
Equal Opportunity
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment and sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
#J-18808-Ljbffr…