Customer Solutions Manager, Prototyping & Customer Engineering

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Do you have a builder’s mentality where “show me” means more than “tell me”? Are you passionate about technology, understand cloud architectures & platforms, and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate the technical feasibility of solutions?

Key Responsibilities

  • Own strategic AI-focused customer engagements from kick‑off through delivery, applying the Working Backwards methodology to define solution requirements, success criteria, and scope.
  • Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI‑driven development tools to accelerate delivery.
  • Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program‑level strategy.
  • Build and maintain relationships with customer executives and AWS leadership through structured communications, operational reviews, and clear reporting on AI outcomes and business impact.
  • Establish engagement metrics, track delivery velocity, and contribute to program‑level KPIs that measure success.
  • Develop and implement processes that improve team efficiency, prototype delivery speed, and knowledge sharing across the PACE community.
  • Proactively identify risks specific to AI implementations and develop mitigation strategies to ensure successful outcomes.
  • Apply product thinking to ensure AI prototypes are designed with responsible AI practices, production readiness, and long‑term customer value.

Position requires travel – About 25% Domestic Travel.

About the Team

The Prototyping and Customer Engineering (PACE) team is a group of hands‑on builders that works with AWS customers to derisk or accelerate the launch of a new product or service. Through rapid, time‑boxed prototyping engagements, PACE helps customers explore the art of the possible with AWS, turning bold ideas into working solutions that demonstrate real business value. PACE operates at the frontier of emerging technology, with deep expertise in Generative AI, Agentic AI, AI/MAL, and modern agentic application development.

Basic Qualifications

  • Bachelor’s degree in science, technology, engineering, math, business or equivalent.
  • Experience leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
  • Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
  • Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders.

Preferred Qualifications

  • PMP certification, or SCRUM/Agile, SAFe certification.
  • Experience implementing cloud services including migrations and modernization projects or similar.
  • Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company: Amazon Web Services (AWS)
Apply for the Customer Solutions Manager, Prototyping & Customer Engineering
Location: London
Job Description:

Do you have a builder’s mentality where “show me” means more than “tell me”? Are you passionate about technology, understand cloud architectures & platforms, and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate the technical feasibility of solutions?

Key Responsibilities

  • Own strategic AI-focused customer engagements from kick‑off through delivery, applying the Working Backwards methodology to define solution requirements, success criteria, and scope.
  • Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI‑driven development tools to accelerate delivery.
  • Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program‑level strategy.
  • Build and maintain relationships with customer executives and AWS leadership through structured communications, operational reviews, and clear reporting on AI outcomes and business impact.
  • Establish engagement metrics, track delivery velocity, and contribute to program‑level KPIs that measure success.
  • Develop and implement processes that improve team efficiency, prototype delivery speed, and knowledge sharing across the PACE community.
  • Proactively identify risks specific to AI implementations and develop mitigation strategies to ensure successful outcomes.
  • Apply product thinking to ensure AI prototypes are designed with responsible AI practices, production readiness, and long‑term customer value.

Position requires travel – About 25% Domestic Travel.

About the Team

The Prototyping and Customer Engineering (PACE) team is a group of hands‑on builders that works with AWS customers to derisk or accelerate the launch of a new product or service. Through rapid, time‑boxed prototyping engagements, PACE helps customers explore the art of the possible with AWS, turning bold ideas into working solutions that demonstrate real business value. PACE operates at the frontier of emerging technology, with deep expertise in Generative AI, Agentic AI, AI/MAL, and modern agentic application development.

Basic Qualifications

  • Bachelor’s degree in science, technology, engineering, math, business or equivalent.
  • Experience leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
  • Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
  • Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders.

Preferred Qualifications

  • PMP certification, or SCRUM/Agile, SAFe certification.
  • Experience implementing cloud services including migrations and modernization projects or similar.
  • Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr…

Posted: May 18th, 2026