Systems Analyst (ERP / Application Support)
Location: Norwich (Hybrid, 3 days minimum on site)Salary: £
REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team.
This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement.
The role is centred around Dynamics 365 (Finance & Operations), but experience with other large-scale ERP systems will also be considered.
Key Responsibilities
- Provide 2nd / 3rd line support for a core ERP system (Dynamics 365 F&O)
- Act as a key point of contact between end users, internal IT teams, and external support partners
- Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence
- Manage and prioritise a queue of support tickets (approx. 10-15 per day)
- Carry out system configuration tasks (e.g. user setup, dimension changes)
- Support system upgrades, testing, and releases
- Work proactively with the business to identify training needs and recurring issues
- Assist in the development of reports and system documentation
- Deliver and support end-user training where required
Skills & Experience Required
- Proven experience in application or systems support (2nd line or above)
- Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle)
- Strong troubleshooting and analytical skills with a focus on root cause resolution
- Ability to manage and prioritise multiple support requests
- Experience working in a user-facing support environment
- Strong communication skills with both technical and non-technical stakeholders
Desirable Experience
- Experience with Microsoft Dynamics 365 Finance & Operations
- Exposure to Azure integration services or system integrations
- Understanding of database structures or data flows
- Experience supporting finance-related systems or working closely with finance teams
If you have the skills and experience to carry out the role highlighted above, and this is a role of interest, please apply using the link provided.
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Location: Norwich (Hybrid, 3 days minimum on site)Salary: £
REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team.
This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement.
The role is centred around Dynamics 365 (Finance & Operations), but experience with other large-scale ERP systems will also be considered.
Key Responsibilities
- Provide 2nd / 3rd line support for a core ERP system (Dynamics 365 F&O)
- Act as a key point of contact between end users, internal IT teams, and external support partners
- Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence
- Manage and prioritise a queue of support tickets (approx. 10-15 per day)
- Carry out system configuration tasks (e.g. user setup, dimension changes)
- Support system upgrades, testing, and releases
- Work proactively with the business to identify training needs and recurring issues
- Assist in the development of reports and system documentation
- Deliver and support end-user training where required
Skills & Experience Required
- Proven experience in application or systems support (2nd line or above)
- Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle)
- Strong troubleshooting and analytical skills with a focus on root cause resolution
- Ability to manage and prioritise multiple support requests
- Experience working in a user-facing support environment
- Strong communication skills with both technical and non-technical stakeholders
Desirable Experience
- Experience with Microsoft Dynamics 365 Finance & Operations
- Exposure to Azure integration services or system integrations
- Understanding of database structures or data flows
- Experience supporting finance-related systems or working closely with finance teams
If you have the skills and experience to carry out the role highlighted above, and this is a role of interest, please apply using the link provided.
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