Network Operations Engineer

Job Title: Network Operations Engineer

Location: Leeds / Hybrid

Salary: £45,000 – £55,000 per annum (DOE)

Job Type: Full Time / Permanent

Overview

At TIEVA, a fast‑growing hybrid IT provider, we empower organisations through secure, scalable and reliable technology. As a Network Operations Engineer you will ensure the availability, performance and security of managed customer networks within an MSP environment.

Key Responsibilities

• Monitor network alerts, link health and performance across customer and internal environments.
• Investigate, troubleshoot and resolve complex connectivity, performance and line or circuit issues.
• Act as a technical escalation point for network‑related incidents within the managed services environment.
• Support incident management and major incident resolution in collaboration with Service Desk, Sec Ops and third‑party providers.
• Own operational management of firewall platforms, with primary responsibility for FortiGate environments.
• Implement and manage firewall policy changes, VPN configurations (site‑to‑site and remote access) and security services.
• Plan and execute firewall firmware upgrades and platform maintenance.
• Perform firewall disaster recovery testing, validating recovery capability and documenting outcomes.
• Ensure firewall and network security configurations align with best practices and customer security requirements.
• Perform scheduled network health checks and preventative maintenance activities.
• Execute approved network changes in line with change and service management processes.
• Communicate planned maintenance windows and anticipated service impact to customers and stakeholders.
• Work with 3rd parties to facilitate hardware replacements and upgrades.
• Remediate network‑related vulnerabilities identified by Security Operations or vulnerability management processes.
• Support secure connectivity and Zero Trust principles across customer networks where applicable.
• Work collaboratively across Network Operations, Projects and Security teams.
• Share knowledge, contribute to documentation and support team development.
• Stay current with Fortinet, Cisco and network technologies through ongoing learning and certification.
• Lead customer service review discussions, assessing managed network infrastructure and providing optimisation recommendations.
• Collaborate with the wider team to optimise network monitoring policies and thresholds.

Required Certifications & Experience

• Fortinet Certified Professional (FCP) – Network Security (hands‑on experience with FortiGate, FortiManager, FortiAnalyzer, Fortinet SD‑WAN)
• Cisco CCNP Enterprise (or equivalent) with a strong foundation in enterprise routing, switching and troubleshooting within multi‑vendor environments.
• Actively pursuing Fortinet Certified Solution Specialist (FCSS) in Secure SD‑WAN and SASE is preferred.
• Minimum of one core certification is required; experience with any of the desirable technologies is a plus.

Desirable Certifications (Not Mandatory)

• Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered a strong advantage).
• Barracuda Certified Engineer (BCE) or equivalent with CloudGen Firewall and/or Email Security Gateway experience.
• Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.

Technical Expertise

• Experience supporting firewalls, switching, wireless, WAN and remote access in live production environments.
• Strong operational knowledge of Fortinet platforms – firewall policy, VPNs, firmware upgrades and fault resolution.
• Experience in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
• Comfortable operating within incident, change and maintenance processes.
• Knowledge of vulnerability remediation, patching and security hardening in collaboration with Sec Ops teams.

Professional Skills

• Hands‑on engineer who enjoys operational ownership rather than purely design work.
• Methodical, detail‑oriented and calm under pressure during incidents.
• Clear communicator, comfortable liaising with customers, ISPs and vendors.
• Proactive about improving services, documentation and operational standards.
• Committed to developing technical depth through certification and real‑world experience.

Personal Qualities

• Self‑motivated, independent and proactive.
• Passionate about learning and growth.
• Team player with a positive, can‑do attitude.

Benefits

Financial

• Life Insurance
• Pension
• Car allowance (subject to role)
• £1,000 refer‑a‑friend bonus.
• Generous uncapped commission scheme.
• Profit share bonus scheme (non‑sales, subject to T&C’s)
• Free will‑writing service.
• Long Service Awards (financial and time rewards).
• Electric Car Scheme (salary sacrifice).
• Cycle to Work Scheme (salary sacrifice).
• IT Purchase / Loan Scheme.
• Financial Wellbeing Tool.
• Pension Surgery (consultation with a financial advisor).
• Discount scheme (retail, experience days, etc.).
• Navan.
• Buying holidays (salary sacrifice).
• Childcare voucher scheme.

Health and Wellbeing

• Private Medical Insurance.
• Employee Assistance Programme – counselling, legal advice, career coaching, financial support.
• Digital GP.
• Wisdom Well‑Being Platform.
• Gym membership contribution and gym time.
• Yoga – free onsite yoga.
• Eye tests.
• Flu jabs.
• Fruit basket – per floor stocked weekly.
• Mental Health First Aiders.

Time Off

• Holidays – above statutory, increasing with service, plus 8 bank holidays.
• Birthday benefit – have your birthday off on us!
• Enhanced Maternity Pay.
• Enhanced Paternity Pay.
• Compassionate Leave.
• Jury Duty.
• Funeral Leave.
• Volunteering Days.

Perks

• Welcome goodie bag.
• Company apparel.
• Free staff parties.
• Incentives – competitions and prizes including trips.
• Staff awards.
• Culture Team events.

Environment

• Free onsite parking.
• Refurbished office – table tennis, table football, game consoles, multi‑faith room, fully stocked bar, outdoor eating area, smoking shelter.

Inclusive & Equal Opportunity Statement

We welcome all applicants and are committed to promoting greater diversity in the tech sector. If you have a disability or neurodiversity, TIEVA can provide support and adjustments throughout the recruitment process. All information you share will be treated in confidence.

#J-18808-Ljbffr…