Technical Operations Lead

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At Alexander Lloyd, we are working closely with a well‑established trustee firm based in London to support their search for a Technical Operations Lead to join their Technical team.

This is an opportunity to join an in‑house team supporting pensions governance and operations. The Technical Operations Lead handles scheme rules, legislative queries, complex cases, and provides guidance to internal teams and employers.

Ideal for a senior pensions administrator seeking a new challenge or a technical specialist ready for more responsibility.

Responsibilities

• Lead and support a junior team member, ensuring high‑quality output
• Tackle complex member queries with confidence and accuracy
• Own and resolve formal complaints, identifying root causes and driving improvements
• Strong track record of reviewing and guiding junior colleagues
• Clear, confident communicator with the ability to engage stakeholders effectively
• At least 5 year(s) of DB pension administration experience

This role is hybrid to London.

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