3rd Line Customer Support Analyst

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IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You'll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you'll be doing

• Handling complex, technical customer support queries
• Acting as an escalation point for 2nd Line Support
• Writing and executing advanced SQL scripts
• Collaborating with internal teams to resolve product issues
• Supporting UAT and contributing to product improvements
• Ensuring a consistently high standard of customer experience

What you'll bring

• Strong experience in software or IT customer support
• Advanced SQL knowledge and hands-on investigation experience
• Excellent communication and problem-solving skills
• A collaborative mindset and strong customer focus
• Financials or accountancy system experience (advantageous)

If you enjoy solving complex problems and making a real impact for customers, this role is for you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

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