Job Title: Senior CRM Executive @ Iconic Multi-Brand Hospitality Group
Location: London (4 days in-office)
Job Type: Full-Time, Permanent
One of the UK's most recognisable multi-brand hospitality groups is looking for a Senior CRM Executive to join their high-volume CRM team and own hands‑on delivery across a portfolio of 18+ brands.
This is a business operating at serious scale, with a lean marketing team managing CRM activity across UK and US markets. With a platform migration currently underway and ambitious plans to level up their lifecycle and automation programmes, now is a brilliant time to join and make your mark.
This is a delivery‑focused role with real scope. You'll be working directly on campaign execution, lifecycle journeys, segmentation and automation, supporting a portfolio of brands and responding to briefs from a fast‑moving marketing team. If you're a hands‑on CRM specialist who wants breadth, variety and the chance to work across a genuinely exciting brand portfolio, this one's worth a look.
Key Responsibilities
- Own hands‑on CRM delivery across multiple brands, segmentation, lifecycle journeys, automation builds and campaign execution
- Build and manage automated customer programmes across the full lifecycle
- Execute campaign delivery in a high‑volume environment, responding to marketing briefs quickly and effectively
- Support performance reporting and use data insights to improve results
- Work closely with the Senior CRM Manager and contribute to platform migration activity
- Maintain high standards of QA across all CRM outputs
Skills & Experience Required
- Solid CRM platform experience, Acteol experience particularly valued given the sector
- Comfortable with segmentation, journey builds and campaign execution at volume
- Strong attention to detail and a delivery‑focused mindset
- Able to manage multiple briefs and priorities simultaneously
- Experience within hospitality, leisure or multi‑brand environments preferred
- A genuine passion for CRM and data‑driven marketing
Why Apply?
- Work across a portfolio of well‑loved, iconic brands
- Join a CRM team with real ambition and a clear transformation roadmap
- High‑output environment where you'll develop your skills quickly
- Collaborative, lean team with genuine ownership of your work
- Excellent opportunity to progress into a management track
We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Major Players | B Corp™”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435514453__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Job Title: Senior CRM Executive @ Iconic Multi-Brand Hospitality Group
Location: London (4 days in-office)
Job Type: Full-Time, Permanent
One of the UK’s most recognisable multi-brand hospitality groups is looking for a Senior CRM Executive to join their high-volume CRM team and own hands‑on delivery across a portfolio of 18+ brands.
This is a business operating at serious scale, with a lean marketing team managing CRM activity across UK and US markets. With a platform migration currently underway and ambitious plans to level up their lifecycle and automation programmes, now is a brilliant time to join and make your mark.
This is a delivery‑focused role with real scope. You’ll be working directly on campaign execution, lifecycle journeys, segmentation and automation, supporting a portfolio of brands and responding to briefs from a fast‑moving marketing team. If you’re a hands‑on CRM specialist who wants breadth, variety and the chance to work across a genuinely exciting brand portfolio, this one’s worth a look.
Key Responsibilities
- Own hands‑on CRM delivery across multiple brands, segmentation, lifecycle journeys, automation builds and campaign execution
- Build and manage automated customer programmes across the full lifecycle
- Execute campaign delivery in a high‑volume environment, responding to marketing briefs quickly and effectively
- Support performance reporting and use data insights to improve results
- Work closely with the Senior CRM Manager and contribute to platform migration activity
- Maintain high standards of QA across all CRM outputs
Skills & Experience Required
- Solid CRM platform experience, Acteol experience particularly valued given the sector
- Comfortable with segmentation, journey builds and campaign execution at volume
- Strong attention to detail and a delivery‑focused mindset
- Able to manage multiple briefs and priorities simultaneously
- Experience within hospitality, leisure or multi‑brand environments preferred
- A genuine passion for CRM and data‑driven marketing
Why Apply?
- Work across a portfolio of well‑loved, iconic brands
- Join a CRM team with real ambition and a clear transformation roadmap
- High‑output environment where you’ll develop your skills quickly
- Collaborative, lean team with genuine ownership of your work
- Excellent opportunity to progress into a management track
We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.
#J-18808-Ljbffr…