21 hours ago Be among the first 25 applicants
Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers' site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.
Responsibilities:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
- Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
- Provide on-site technical support to customers as required
- Complete physical inventory when asked
- Maintain company tools, fixtures and test equipment in satisfactory condition
- Adhere to company guidelines regarding safety procedures
- Continually develop positive relations within sales and service team
- Continually develop company and product knowledge
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
- Maintain a minimum of service recalls
- Completion of other various tasks as assigned by management
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Qualifications:
- Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
- Ability to work flexible shifts and to adapt to changing work schedules
- 75% travel required, including travels involving overnight lodging
- Ability to travel internationally a big plus
- Familiarity with computers, DOS, Word and Excel, Salesforce
- Ability to work independently
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
- Prioritization and multi-tasking skills required
- Excellent communication, customer interaction and phone interaction skills required
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Med Talent by 2x
Sign in to set job alerts for “Field Services Engineer” roles.
Field Service Engineer – Northeast/New England Region
Randolph, MA $72,600.00-$116,200.00 2 weeks ago
Greater Boston $70,000.00-$90,000.00 2 weeks ago
Field Service Technician Trainee – Harrisburg, PA
Field Service Technician/ Industrial Mechanic
Field Service Technician/ Industrial Mechanic
Field Service Technician II – Boston, MA
Fall River, MA $110,000.00-$110,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr”, “datePosted”: “2026-04-11”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Med Talent”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__402767202__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=264” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Boston” } } }21 hours ago Be among the first 25 applicants
Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers’ site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.
Responsibilities:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
- Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
- Provide on-site technical support to customers as required
- Complete physical inventory when asked
- Maintain company tools, fixtures and test equipment in satisfactory condition
- Adhere to company guidelines regarding safety procedures
- Continually develop positive relations within sales and service team
- Continually develop company and product knowledge
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
- Maintain a minimum of service recalls
- Completion of other various tasks as assigned by management
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Qualifications:
- Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
- Ability to work flexible shifts and to adapt to changing work schedules
- 75% travel required, including travels involving overnight lodging
- Ability to travel internationally a big plus
- Familiarity with computers, DOS, Word and Excel, Salesforce
- Ability to work independently
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
- Prioritization and multi-tasking skills required
- Excellent communication, customer interaction and phone interaction skills required
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Med Talent by 2x
Sign in to set job alerts for “Field Services Engineer” roles.
Field Service Engineer – Northeast/New England Region
Randolph, MA $72,600.00-$116,200.00 2 weeks ago
Greater Boston $70,000.00-$90,000.00 2 weeks ago
Field Service Technician Trainee – Harrisburg, PA
Field Service Technician/ Industrial Mechanic
Field Service Technician/ Industrial Mechanic
Field Service Technician II – Boston, MA
Fall River, MA $110,000.00-$110,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr…