Part Time Customer Service Advisor – Sevenoaks, Kent
FM Conway is recruiting for a Part Time Customer Service Advisor to work within our Aggregate and Asphalt division. As our Part Time Customer Service Advisor, you will be responsible for accurately receiving and processing customer orders and responding to enquiries in a timely and professional manner. This is a part time, permanent role, based from our head office in Sevenoaks, Kent, working Monday to Wednesday 09:00-17:30 and Sunday 7:00- 12.
The duties of the Part Time Customer Service Advisor will include:
-Maintaining excellent customer service and effective communication to meet service delivery standards
-Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
-Ensuring compliance with the service level standards
What skills and experience do you need?
As our Part Time Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. During peak times, you will be handling a high volume of calls, emails and orders, therefore, a positive, hands-on approach is essential. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however, not essential.
What benefits will you receive?
As our Part Time Customer Service Advisor we will offer you a range of fantastic benefits including career and professional development, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant during the week. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Part Time Customer Service Advisor, then please click ‘apply’ today.
Closing Date 30/04/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy
At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team – never by AI.
We look forward to receiving your application!
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