We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people, to work 37.5 hours per week (5 days). Located in Penarth our well‑established shop is friendly and is at the heart of the local community.
About the shop
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top‑performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store. Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
About the role
As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.
The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
You will be required to work 5 days per week Monday to Sunday 9.00am to 5.00pm (including regular Sundays and Bank Holidays).
About you
We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor.
As well as leading a paid Deputy Shop Manager, you will be expected to recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able to show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.
Benefits
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
- Retail bonus scheme (subject to Shop Performance)
Requirements
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.
Equal Opportunity Statement
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Tŷ Hafan”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436833727__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=7849” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Collingtree” } } }We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people, to work 37.5 hours per week (5 days). Located in Penarth our well‑established shop is friendly and is at the heart of the local community.
About the shop
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top‑performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store. Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
About the role
As a Shop Manager, you’ll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.
The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
You will be required to work 5 days per week Monday to Sunday 9.00am to 5.00pm (including regular Sundays and Bank Holidays).
About you
We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor.
As well as leading a paid Deputy Shop Manager, you will be expected to recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able to show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.
Benefits
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
- Retail bonus scheme (subject to Shop Performance)
Requirements
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.
Equal Opportunity Statement
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
#J-18808-Ljbffr…