Customer Service Coordinator
South Staffordshire Full-time (08:30 – 17:00) Permanent
Our client is a well-established manufacturer with a long-standing heritage and a strong workforce nationwide.
With a strong focus on sustainability and continuous improvement, they continue to invest in their people, processes and future growth.
We’re recruiting two Customer Service Coordinators to join a busy and supportive team.
This role would suit someone who enjoys working in a fast-paced environment, managing high volumes of orders, and building strong relationships with customers while seeing tasks through from start to finish.
Key Responsibilities
- Managing customer enquiries (pricing, orders, deliveries, samples) via phone and email
- Processing high volumes of quotations, sales orders and schedules
- Checking product availability, pricing and delivery details
- Raising credit notes and resolving invoice queries
- Maintaining accurate CRM records and following internal processes
- Liaising with transport and internal teams to ensure smooth delivery
- Supporting order book management and acknowledgements
- Assisting with soft sales and promoting stock
What We’re Looking For
- Previous customer service or office-based experience
- Strong attention to detail and confidence working with processes and systems
- Experience handling high volumes of work/orders
- Excellent communication skills – both verbal and written
If you’re looking for a stable role with real progression and a great team environment, we’d love to hear from you.
Apply today!
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