{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Product Manager, Client Experience (FIN/SWE/NOR/GER/UK/FRA)”, “description”: “
Summary of the role
We are looking for a strategic and user-obsessed Senior Product Manager, Client Experience to lead the next chapter of the M-Files client experience across desktop and web. You own the user experience in the classic and new clients, ensuring our customers experience a step-change in usability, performance, and modern look and feel.
What you will do
- Own the end-to-end product strategy and roadmap for the new M-Files client experience on desktop and web, from discovery through general availability and broad adoption
- Define, prioritize, and track parity gaps between legacy clients and the new client UI, so customers can confidently migrate without losing functionality
- Translate customer pain points, support data, telemetry, and market trends into a prioritized backlog with clear problem statements and acceptance criteria
- Partner with UX and design to ensure the new client UI sets a new bar for usability, accessibility, and consistency across desktop and web
- Collaborate with engineering on architectural decisions that affect performance, scalability, and cross-platform consistency
- Define and monitor success metrics for the new client (adoption, migration rate, task completion, user satisfaction, support deflection) and iterate based on evidence
- Evangelize the new client experience internally and externally through enablement sessions, customer briefings, webinars, and conference talks
- Coordinate with adjacent product areas (including AI-powered capabilities) so that the client UI is the natural surface where M‑Files value is delivered to users
Qualifications and Skills
- 7+ years of product management experience in enterprise B2B SaaS, including significant work on user-facing desktop and/or web applications and AI features that enhance user workflows
- Demonstrated track record of shipping and scaling client applications, including UI/UX modernization, platform migrations, or major version transitions
- Strong product sense for productivity software: you can tell the difference between a feature that ships and a feature that gets used
- Experience defining and tracking adoption, engagement, and satisfaction metrics, and using them to drive product decisions
- Excellent communication and storytelling skills in English, with the ability to align engineering, design, and go-to-market stakeholders across countries and time zones
- Ability to balance strategic vision with hands-on execution in a fast-moving environment
- Based in Europe and able to collaborate effectively with teams across the EU and North America
- You can work from any M‑Files location in Europe, including the UK, Germany, France, Finland, Sweden, or Norway
Benefits
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Applicants must already hold valid residency and work authorization in one of our European locations (GER, FIN, SWE, NOR, UK, or FRA).
APPLICATION DEADLINE: We encourage you to apply soon if interested, as this role will be taken offline based on applicant volume.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “M-Files”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436777808__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=424” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Reading” } } }Company: M-Files
Location: Reading
Job Description:
Summary of the role
We are looking for a strategic and user-obsessed Senior Product Manager, Client Experience to lead the next chapter of the M-Files client experience across desktop and web. You own the user experience in the classic and new clients, ensuring our customers experience a step-change in usability, performance, and modern look and feel.
What you will do
- Own the end-to-end product strategy and roadmap for the new M-Files client experience on desktop and web, from discovery through general availability and broad adoption
- Define, prioritize, and track parity gaps between legacy clients and the new client UI, so customers can confidently migrate without losing functionality
- Translate customer pain points, support data, telemetry, and market trends into a prioritized backlog with clear problem statements and acceptance criteria
- Partner with UX and design to ensure the new client UI sets a new bar for usability, accessibility, and consistency across desktop and web
- Collaborate with engineering on architectural decisions that affect performance, scalability, and cross-platform consistency
- Define and monitor success metrics for the new client (adoption, migration rate, task completion, user satisfaction, support deflection) and iterate based on evidence
- Evangelize the new client experience internally and externally through enablement sessions, customer briefings, webinars, and conference talks
- Coordinate with adjacent product areas (including AI-powered capabilities) so that the client UI is the natural surface where M‑Files value is delivered to users
Qualifications and Skills
- 7+ years of product management experience in enterprise B2B SaaS, including significant work on user-facing desktop and/or web applications and AI features that enhance user workflows
- Demonstrated track record of shipping and scaling client applications, including UI/UX modernization, platform migrations, or major version transitions
- Strong product sense for productivity software: you can tell the difference between a feature that ships and a feature that gets used
- Experience defining and tracking adoption, engagement, and satisfaction metrics, and using them to drive product decisions
- Excellent communication and storytelling skills in English, with the ability to align engineering, design, and go-to-market stakeholders across countries and time zones
- Ability to balance strategic vision with hands-on execution in a fast-moving environment
- Based in Europe and able to collaborate effectively with teams across the EU and North America
- You can work from any M‑Files location in Europe, including the UK, Germany, France, Finland, Sweden, or Norway
Benefits
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Applicants must already hold valid residency and work authorization in one of our European locations (GER, FIN, SWE, NOR, UK, or FRA).
APPLICATION DEADLINE: We encourage you to apply soon if interested, as this role will be taken offline based on applicant volume.
#J-18808-Ljbffr…
Posted: May 20th, 2026