Senior Business Analyst
London, United Kingdom (Hybrid)
Job Description
As part of Heathrow’s IT function, the Senior Business Analyst plays a critical role in shaping and delivering technology solutions that support one of the world’s busiest and most complex airport environments. With an annual capital investment portfolio of around £120m, strong business analysis and requirements management are essential to ensuring Heathrow’s IT estate is resilient, secure, fit for purpose and easy to maintain.
Responsibilities
- Develop and actively manage strong relationships with key stakeholders to understand business challenges and influence the IT capability required to drive change.
- Own and direct all business analysis activities across a broad domain, providing leadership to BA resources and acting as the authorised signatory for key BA and requirements deliverables.
- Act when poor practices or BA performance present a risk to successful delivery, product quality or achievement of business benefits.
- Provide strategic business analysis to shape future business direction, influencing IT capability and presenting options and recommendations to senior sponsors and project boards.
- Drive continuous improvement in the quality, range and efficiency of BA services, working with centres of excellence and strategic suppliers.
- Lead, develop and coach junior BAs while maintaining a strong understanding of Heathrow, its IT strategy and enterprise architecture, and working collaboratively across functions to deliver robust, resilient IT solutions.
Essential Skills and Qualifications
- Strong experience in business analysis within a complex, multi‑site environment, with a proven ability to drive change through technology.
- Demonstrable experience of building, maintaining and influencing relationships with a wide range of senior internal and external stakeholders.
- Proven ability to lead and direct a virtual business analyst team across the supply chain, shaping, owning and delivering a broad portfolio of work while responding to rapidly changing priorities.
- Deep understanding of business analysis practices and software delivery methodologies, with a clear passion for driving continuous improvement within Business Analysis and Testing.
- Excellent communication and networking skills, with experience of coaching and mentoring others.
- High levels of energy, curiosity and enthusiasm, with the confidence to challenge the status quo; educated to degree level or equivalent (including apprenticeships).
Benefits
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family‑friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Working Location
Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to Work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal‑opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “hackajob”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436809796__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Senior Business Analyst
London, United Kingdom (Hybrid)
Job Description
As part of Heathrow’s IT function, the Senior Business Analyst plays a critical role in shaping and delivering technology solutions that support one of the world’s busiest and most complex airport environments. With an annual capital investment portfolio of around £120m, strong business analysis and requirements management are essential to ensuring Heathrow’s IT estate is resilient, secure, fit for purpose and easy to maintain.
Responsibilities
- Develop and actively manage strong relationships with key stakeholders to understand business challenges and influence the IT capability required to drive change.
- Own and direct all business analysis activities across a broad domain, providing leadership to BA resources and acting as the authorised signatory for key BA and requirements deliverables.
- Act when poor practices or BA performance present a risk to successful delivery, product quality or achievement of business benefits.
- Provide strategic business analysis to shape future business direction, influencing IT capability and presenting options and recommendations to senior sponsors and project boards.
- Drive continuous improvement in the quality, range and efficiency of BA services, working with centres of excellence and strategic suppliers.
- Lead, develop and coach junior BAs while maintaining a strong understanding of Heathrow, its IT strategy and enterprise architecture, and working collaboratively across functions to deliver robust, resilient IT solutions.
Essential Skills and Qualifications
- Strong experience in business analysis within a complex, multi‑site environment, with a proven ability to drive change through technology.
- Demonstrable experience of building, maintaining and influencing relationships with a wide range of senior internal and external stakeholders.
- Proven ability to lead and direct a virtual business analyst team across the supply chain, shaping, owning and delivering a broad portfolio of work while responding to rapidly changing priorities.
- Deep understanding of business analysis practices and software delivery methodologies, with a clear passion for driving continuous improvement within Business Analysis and Testing.
- Excellent communication and networking skills, with experience of coaching and mentoring others.
- High levels of energy, curiosity and enthusiasm, with the confidence to challenge the status quo; educated to degree level or equivalent (including apprenticeships).
Benefits
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family‑friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Working Location
Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to Work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal‑opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
#J-18808-Ljbffr…