Role Overview
We’re building a Fraud and Financial Crime Tribe focused on protecting the bank and our customers across the full customer lifecycle. This is a senior leadership role leading the Operations function across Fraud Ops and Fin Crime Ops, overseeing teams across London, Manchester and an outsourced operation in South Africa. You’ll shape the future operating model for the function, influencing how technology, automation and organisational design evolve as the business scales. You’ll work closely with Product, Engineering, Risk, Compliance, Fraud Strategy and the MLRO, acting as a senior voice in decisions with broad operational, customer and regulatory impact.
Key Responsibilities
- Set the strategic direction for Fraud Ops and FinCrime Ops, shaping structure, standards and operating models
- Own organisational design, workforce planning and operational budget across the function
- Lead operational performance, using MI and insight to drive accountability and improvement
- Partner with Product and Engineering teams to shape automation strategy and operational processes
- Drive adoption of AI and automation across the function
- Represent Operations in senior governance, regulatory and audit discussions where required
- Ensure strong governance, controls and regulatory compliance across the function
- Build leadership capability, succession plans and long‑term talent pipelines across Operations
About You
- Experienced senior operational leader with a strong track record managing large‑scale teams within regulated financial services or fintech
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes
- Proven experience leading operational transformation across technology, processes and operating models
- Commercially minded with experience managing budgets, operational investment and third‑party relationships
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly
- Strong cross‑functional leader who influences effectively across Product, Engineering, Risk and Compliance
- Strategic, data‑driven and highly pragmatic, with strong operational judgement
- Strong people leader who develops high‑performing teams and future leadership capability
Bonus (Optional)
- Experience within digital banking or fast‑growth fintech environments
- Knowledge of APP fraud, SAR obligations, Consumer Duty and vulnerable customer handling
- Experience managing outsourced operational teams
- Exposure to regulatory engagement with the FCA, auditors or industry bodies
- Familiarity with modern fraud tooling and operational analytics platforms
Location & Working Hours
This hybrid role requires you to come to our London office 2‑3 days a week. You’ll also have the option of working from abroad for up to 120 days a year, subject to having the right to work in the country of choice.
Diversity & Inclusion Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum dedicated to making a difference. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Zopa Bank”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436808280__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Role Overview
We’re building a Fraud and Financial Crime Tribe focused on protecting the bank and our customers across the full customer lifecycle. This is a senior leadership role leading the Operations function across Fraud Ops and Fin Crime Ops, overseeing teams across London, Manchester and an outsourced operation in South Africa. You’ll shape the future operating model for the function, influencing how technology, automation and organisational design evolve as the business scales. You’ll work closely with Product, Engineering, Risk, Compliance, Fraud Strategy and the MLRO, acting as a senior voice in decisions with broad operational, customer and regulatory impact.
Key Responsibilities
- Set the strategic direction for Fraud Ops and FinCrime Ops, shaping structure, standards and operating models
- Own organisational design, workforce planning and operational budget across the function
- Lead operational performance, using MI and insight to drive accountability and improvement
- Partner with Product and Engineering teams to shape automation strategy and operational processes
- Drive adoption of AI and automation across the function
- Represent Operations in senior governance, regulatory and audit discussions where required
- Ensure strong governance, controls and regulatory compliance across the function
- Build leadership capability, succession plans and long‑term talent pipelines across Operations
About You
- Experienced senior operational leader with a strong track record managing large‑scale teams within regulated financial services or fintech
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes
- Proven experience leading operational transformation across technology, processes and operating models
- Commercially minded with experience managing budgets, operational investment and third‑party relationships
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly
- Strong cross‑functional leader who influences effectively across Product, Engineering, Risk and Compliance
- Strategic, data‑driven and highly pragmatic, with strong operational judgement
- Strong people leader who develops high‑performing teams and future leadership capability
Bonus (Optional)
- Experience within digital banking or fast‑growth fintech environments
- Knowledge of APP fraud, SAR obligations, Consumer Duty and vulnerable customer handling
- Experience managing outsourced operational teams
- Exposure to regulatory engagement with the FCA, auditors or industry bodies
- Familiarity with modern fraud tooling and operational analytics platforms
Location & Working Hours
This hybrid role requires you to come to our London office 2‑3 days a week. You’ll also have the option of working from abroad for up to 120 days a year, subject to having the right to work in the country of choice.
Diversity & Inclusion Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum dedicated to making a difference. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments.
#J-18808-Ljbffr…