Salesforce Business Analyst – 1yr FTC

We exist to protect people. Every improvement we make to our platform directly impacts how quickly and effectively we can respond when someone raises an SOS alert.

We’re entering a critical phase of our Salesforce journey, migrating to a new, modern environment. This is not a lift-and-shift. We’re looking for a senior, outcome-driven Salesforce BA to challenge, redesign and optimise how we operate before and during migration.

What you’ll actually own:

• Lead end-to-end process review across Sales, Service and Operations
• Identify and remove inefficiencies, duplication and technical debt
• Define future-state processes aligned to scale, automation and reporting
• Act as a bridge between business and technical teams (Salesforce, integrations, data)
• Shape and support the migration approach (ensuring we don’t carry forward legacy issues)
• Drive stakeholder alignment and decision-making at pace
• Ensure we exit the migration leaner, simpler, and more scalable

What “good” looks like in this role:

• You challenge the status quo, not just document it
• You translate ambiguity into clear, actionable improvements
• You balance business needs with platform capability
• You leave behind measurably better processes, not just diagrams

What we’re looking for:

• Strong experience as a Salesforce BA in complex environments
• Proven delivery in Salesforce migrations or major transformations
• Deep understanding of Sales Cloud / Service Cloud
• Excellent process mapping, optimisation and data thinking
• Comfortable influencing senior stakeholders
• Comfortable partnering with development teams to deliver improvements
• Able to work autonomously and drive outcomes

Nice to have:

• Experience with multi-org consolidation or re-platforming
• Exposure to integrations (APIs, middleware, data flows)
• Experience improving reporting and data models

Package:

• £100k–£110k, depending on experience
• Open to day-rate equivalent discussions (@£550 p/d) and 3-5 day weeks.
• Hybrid working – Typically 1-4 days a month in the office.

Close:

This role is about more than system improvement. Every workflow you simplify and every inefficiency you remove helps our teams respond faster when it matters most.

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