An established and highly regarded HVAC contractor is seeking an experienced Service Manager to oversee service and maintenance operations across a defined regional patch. The business operates nationally, supporting a strong commercial client base including restaurants, hotels, leisure facilities, alongside contracts within healthcare, education and industrial environments.
With regional offices across the UK and a workforce of over 130 employees, the company delivers installation, planned maintenance, reactive service and repair across a wide range of HVAC systems, including air conditioning, chillers, AHUs, ventilation and commercial heating plant. Annual turnover exceeds £20m.
The business operates under an Employee-Owned Trust (EOT) model, meaning employees collectively benefit from the company’s success and have a genuine voice in how the business is run. Profit-sharing and long-term stability are key benefits of this structure.
The Role – Service Manager
The Service Manager will take full ownership of service delivery and maintenance contracts within their region, with responsibility for a P&L of approximately £1.3m.
Key responsibilities include:
- Managing and developing a team of mobile HVAC engineers to ensure high service standards, productivity and compliance
- Overseeing planned and reactive maintenance contracts, ensuring SLA and client expectations are consistently met
- Acting as the senior point of contact for key clients, building strong relationships and supporting contract renewals and additional works
- Monitoring financial performance, including revenue, margins, costs and budgets
- Driving continuous improvement across service delivery, engineer performance and customer satisfaction
- Supporting growth through remedial works, variations and service-led opportunities
This is a hands-on management role requiring both commercial awareness and strong technical credibility.
Candidate Requirements
- Proven experience in a Service Manager (or equivalent service-focused leadership) role within HVAC or building services
- Strong technical background in HVAC systems, including heating, cooling, wet systems and plant rooms
- Confident engaging in technical and commercial discussions with clients regarding service schedules, compliance and remedial works
- Demonstrable experience managing engineers, workloads and performance
- Solid understanding of service contracts, customer service and client retention
- Commercially astute with experience managing budgets, costs and P&L
- Motivated, stable and committed, with a desire to grow responsibility over time
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