Technical Lead | Customer Identity Solutions
Salary | Up to £110,000
Hybrid | 1-2 days a week | London, UK
A global consumer‑experiences organisation with a diverse international portfolio is undergoing a digital transformation to enhance the end‑to‑end guest journey across its attractions. They are now hiring a Technical Lead that specialises in Customer Identity Access management to play a critical role in this strategic transformation.
They're seeking a talented Technical Lead to lead the strategy, delivery, and ongoing optimisation of the companies Customer Identity and Access Management (CIAM) capabilities.
Responsibilities
- Lead a team of talented and experienced engineers and specialists. Managing the team, providing training and performance management.
- Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability.
- Maintain and continuously improve service level agreements (SLAs) and operational KPI's
- Lead the lifecycle of such platforms, including design, implementation and maintenance.
- Collaboration with stakeholders, prioritising initiatives and aligning with business goals.
- Deliver reports on platform usage, metrics and trends.
Skills and Expertise
- Bachelor's or MSc in Computer Science, Information Technology, or a related field (or equivalent experiences)
- 5+ years experience managing Identity Management or similar hybrid cloud platforms.
- Experience with cloud platforms (Azure, AWS)
- Expertise in scripting/automation tools (Terraform, Powershell)
- Microsoft Certification (Bonus points) • Understanding of IAM protocols
- Knowledge of governance frameworks like TOGAF or ITIL, and familiarity with compliance standards (GDPR)
What's on offer
- Up to £110,000
- Hybrid working model
- Discretionary Company Bonus
- Company wide benefits
If you are a talented Technical Lead with a passion for working with Customer solutions and eager for you next challenge. Don't hesitate to apply!
**Unfortunately, due to the high volume of applications, not all applicants will receive feedback.**
”, “datePosted”: “2026-05-10”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Formula.”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428836104__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=4” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Technical Lead | Customer Identity Solutions
Salary | Up to £110,000
Hybrid | 1-2 days a week | London, UK
A global consumer‑experiences organisation with a diverse international portfolio is undergoing a digital transformation to enhance the end‑to‑end guest journey across its attractions. They are now hiring a Technical Lead that specialises in Customer Identity Access management to play a critical role in this strategic transformation.
They’re seeking a talented Technical Lead to lead the strategy, delivery, and ongoing optimisation of the companies Customer Identity and Access Management (CIAM) capabilities.
Responsibilities
- Lead a team of talented and experienced engineers and specialists. Managing the team, providing training and performance management.
- Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability.
- Maintain and continuously improve service level agreements (SLAs) and operational KPI’s
- Lead the lifecycle of such platforms, including design, implementation and maintenance.
- Collaboration with stakeholders, prioritising initiatives and aligning with business goals.
- Deliver reports on platform usage, metrics and trends.
Skills and Expertise
- Bachelor’s or MSc in Computer Science, Information Technology, or a related field (or equivalent experiences)
- 5+ years experience managing Identity Management or similar hybrid cloud platforms.
- Experience with cloud platforms (Azure, AWS)
- Expertise in scripting/automation tools (Terraform, Powershell)
- Microsoft Certification (Bonus points) • Understanding of IAM protocols
- Knowledge of governance frameworks like TOGAF or ITIL, and familiarity with compliance standards (GDPR)
What’s on offer
- Up to £110,000
- Hybrid working model
- Discretionary Company Bonus
- Company wide benefits
If you are a talented Technical Lead with a passion for working with Customer solutions and eager for you next challenge. Don’t hesitate to apply!
**Unfortunately, due to the high volume of applications, not all applicants will receive feedback.**
…