We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team for around 6-months. This role is ideal for candidates with strong customer service experience, confident handling customer queries and delivering high-quality support.
Job Title: Customer Service Advisor Location: Reading (Hybrid) Contract Type: Full-Time, Temporary (6 months) Pay Rate: 14.79 per hour Working Hours: 37 hours per week Start Date: 20 April 2026
You will play a key role in resolving billing issues and ensuring customers receive accurate and timely information. You will act as both a customer-facing advisor and an internal point of contact, supporting colleagues with billing-related queries and contributing to process improvements.
Responsibilities include but are not limited to:
- Handling inbound customer queries, resolving issues and providing clear, professional support
- Investigating and resolving billing discrepancies, ensuring data accuracy across systems
- Acting as first point of contact for all customers
- Processing adjustments, including issuing credits and debits where required
- Supporting internal teams when required
- Maintaining high levels of accuracy and attention to detail in all tasks
What we are looking for:
- Previous experience in a customer service or call centre environment
- Confidence in handling customer interactions over the phone
- Strong attention to detail and accuracy.
- Excellent problem-solving skills
- Strong communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
This is a great opportunity to join a supportive team where you can make a direct impact on customer experience while developing your skills in a dynamic operational environment.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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