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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Customer Service Associate
Location: Nottingham
Job ID: R25038797
Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, youu2019ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, youu2019ll play a key role in making sure every customer receives a smooth, reliable experience.
If you like helping people and figuring things out, this is a great place to grow your career.
Your Benefits
You can expect:
**Salary of u00a324,784**
Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
Industry-leading training
Opportunities to progress with our ‘promotion from within’ policy
Your Tasks
Your main responsibilities will include:
37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
Owning each case from first contact through resolution, providing clear updates along the way
Communicating proactively when follow-up or service-impact updates are needed
Documenting customer interactions, updates, and actions to ensure smooth and consistent service
Your Skills
We’re looking for someone who brings:
Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
Solid problem-solving and time-management abilities
Previous customer service experience preferred
Ready to take on a role that keeps customers feeling supported and informed? Apply now with your earliest start date.
Our love of logistics is fuelled by our passion for people. That’s why we’re committed to eliminating discrimination and promoting equality across UPS u2014 from the application process to our everyday workplace culture.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation….