Customer Contact Advisor

Job Title: Customer Contact Advisor Location: Birmingham (near NEC) Type: Full-time, Temporary to Permenant  Pay: £13 per hour We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure. Key ResponsibilitiesHandle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehiclesAssist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)Book services with suppliers and organise courtesy or rental vehiclesSchedule additional services or maintenance as requiredKeep drivers and customers informed of progress, escalating concerns when neededSupport the coordination and administration of fleet vehicle servicing and maintenanceSkills & ExperienceContact centre experience is essentialMust hold a valid driving licence and be able to drive due to the location of the roleExcellent communication and organisational skillsAbility to work efficiently in a busy, fast-moving environmentThis is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.If you are interested, please apply or get in touch with David Bristol on 0121 643 5000 or via email at…