An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.
Main duties of the job
The successful candidate will supervise the patient, carer and public involvement team. They are responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators in a timely manner. They will lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums. The successful candidate will also lead the production and co‑ordination of complaint responses and meetings.
Qualifications
- Post‑graduate degree in a relevant subject or equivalent relevant experience
- Evidence of a higher level of knowledge relating to Patient Experience, PCPI, social or health policy
- Experience of handling and working with complex data
- Evidence of significant personal and professional development in the last three years
- European computer driving licence
- Evidence of education in health or social care
Experience
- Substantial insight of national policy and current strategies with regard to patient care and public involvement
- Evidence of significant knowledge of national/local policies for interpreting provision within healthcare settings
- Enhanced knowledge and understanding of Equality & Diversity and how this impacts on patient experience work streams
- Proven experience of leading the development of and delivery of education and training programmes and teaching sessions relating to the patient experience framework
- Evidence of experience working in a clinical/patient, public or customer facing role and implementing new systems and processes that are patient focused
- Previous experience working in a clinical leadership role
- Experience of leading others to meet challenging workloads
- Knowledge and experience of audit processes within healthcare, research and patient survey construction and delivery
- Evidence of managing change processes and an understanding of the challenges this may bring
- Previous experience of data analysis and reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Leeds Teaching Hospitals”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438862330__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=918” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Leeds” } } }An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.
Main duties of the job
The successful candidate will supervise the patient, carer and public involvement team. They are responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators in a timely manner. They will lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums. The successful candidate will also lead the production and co‑ordination of complaint responses and meetings.
Qualifications
- Post‑graduate degree in a relevant subject or equivalent relevant experience
- Evidence of a higher level of knowledge relating to Patient Experience, PCPI, social or health policy
- Experience of handling and working with complex data
- Evidence of significant personal and professional development in the last three years
- European computer driving licence
- Evidence of education in health or social care
Experience
- Substantial insight of national policy and current strategies with regard to patient care and public involvement
- Evidence of significant knowledge of national/local policies for interpreting provision within healthcare settings
- Enhanced knowledge and understanding of Equality & Diversity and how this impacts on patient experience work streams
- Proven experience of leading the development of and delivery of education and training programmes and teaching sessions relating to the patient experience framework
- Evidence of experience working in a clinical/patient, public or customer facing role and implementing new systems and processes that are patient focused
- Previous experience working in a clinical leadership role
- Experience of leading others to meet challenging workloads
- Knowledge and experience of audit processes within healthcare, research and patient survey construction and delivery
- Evidence of managing change processes and an understanding of the challenges this may bring
- Previous experience of data analysis and reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…