2nd Line IT Support Engineer

BristowHollandisworkingwithagrowingITservicesproviderbasedinIpswich,supportingawiderangeofclientsacrossEastAnglia.Thisisanexcitingopportunitytojoinadynamicteamdeliveringtechnicalsupport,digitalsolutions,andITprojectstoadiverseclientbase.

TheRole

Thecompanyislookingfora2ndLineITSupportEngineertojointheirteam.Theroleinvolvessupportingover100businessclients,bothremotelyandon-site,acrossmultiplesectors.Youwilltroubleshoot,maintain,andimplementITsystems,ensuringclientsremainproductiveandsecure.

KeyResponsibilities:

• Deliverhigh-qualityITsupportacrossdesktops,servers,andMicrosoft365environments
• ConfigureandmaintainMicrosoft365tenantsincludingExchange,SharePoint,AzureAD,andEndpointManager
• InstallandmanageWindows11andmobiledevices
• Diagnoseandresolvetechnicalissues,includingmailflowandclientconfigurations
• Maintaincleardocumentationofallworkcompleted
• Promotebestpracticeincybersecurityacrossclientsystems

Skills&ExperienceRequired:

• StrongknowledgeofMicrosoft365/Officeapplications
• ExperiencewithWindowsinstallationsandtroubleshootingtools(EventViewer,CommandPrompt,etc.)
• Excellentcommunicationskillsandabilitytotakeownershipofissues
• Desirable:Networkingfundamentals,WindowsServerexperience(AD,GroupPolicy,DNS,DHCP)

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