{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “CEDA Energy Debt Specialist”, “description”: “
Requirements
Person Specification:
- To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
- You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
- OR for a trainee – at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability and willingness to work as part of a team.
Equality and Diversity
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities
- Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
- Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
- Complying with systems for monitoring and reporting purposes.
- Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
- Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
- Research and Campaigns: Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Company: Citizens Advice
Location: Liverpool
Job Description:
Requirements
Person Specification:
- To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
- You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
- OR for a trainee – at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability and willingness to work as part of a team.
Equality and Diversity
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities
- Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
- Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
- Complying with systems for monitoring and reporting purposes.
- Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
- Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
- Research and Campaigns: Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
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Posted: May 18th, 2026