Guest Service Manager – Front Office

Guest Services Manager St Albans Quest Employment is proud to be recruiting for an experienced and charismatic Guest Services Manager to join a stunning luxury country house hotel set within 12 acres of picturesque Hertfordshire countryside. If you are passionate about delivering world-class guest experiences and leading from the front, this is your opportunity to step into a pivotal leadership role within a prestigious hospitality environment. This is more than just a Front Office position its your chance to shape memorable guest journeys and be part of a high-performing luxury operation. Leading the Front Office team to deliver exceptional 5-star service Driving revenue through thoughtful upselling of services and facilities Supporting wider hotel operations during peak times You will be a visible, hands-on leader who thrives in a guest-facing role and sets the tone for service excellence. Minimum 3 years experience in a Guest Services / Front Office leadership role within a luxury 4- or 5-star hotel Proven track record of delivering exceptional customer service Confident using Opera PMS and managing guest profiles, billing and reservations Flexible to work shifts including weekends and bank holidays Competitive salary28 days holiday + birthday off Long service rewards Discounted food, beverage & accommodation Refer-a-friend bonus Uniform provided If youre ready to take the next step in your luxury hospitality career and lead a Front Office team that delivers unforgettable experiences, we want to hear from you….